Mira Levendova

As a Customer Support Representative at Bandai Namco Entertainment, I provide specialized assistance to customers via email, addressing a range of inquiries and issues. My key responsibilities include:

• Technical Support: Diagnosing and resolving technical issues across various gaming platforms, ensuring a seamless gaming experience for users.
• Store Purchase Assistance: Guiding customers through the purchasing process, resolving transaction-related concerns, and ensuring satisfaction with their purchases.
• Account Management: Assisting customers with Bandai Namco account-related queries, including account creation, login issues, and profile management.
• Game-Related Inquiries: Providing detailed information and support on game features, updates, and troubleshooting common gameplay issues.

This role demands strong problem-solving skills, effective written communication, and a deep understanding of our products to deliver timely and accurate support to our valued customers.

In my role as a Customer Support Specialist at Abritel.fr (HomeAway/VRBO), I provided comprehensive assistance to both property owners and travelers, ensuring seamless management of rental listings and prompt resolution of issues.

Key responsibilities included:

• Supporting Property Owners: Assisting owners in effectively managing and optimizing their rental listings on Abritel.fr, ensuring accurate information and competitive positioning.
• Assisting Travelers: Providing timely support to travelers, addressing inquiries, and resolving issues to enhance their booking experience.
• Handling Critical Situations: Managing high-pressure scenarios, such as assisting stranded travelers, requiring quick thinking and decisive action.
• Utilizing Multiple Communication Channels: Engaging with customers via phone, email, and chat to deliver efficient and effective support.
• Maintaining Accountability: Taking ownership of customer issues from initiation to resolution, ensuring satisfaction and loyalty.
• Managing High Call Volume: Handling a substantial number of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilizing CRM Systems: Effectively using CRM systems to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

This role required a blend of technical knowledge, customer service skills, and the ability to perform under pressure, all of which I have developed and refined throughout my tenure.

• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Developed loyal clientele base by consistently delivering outstanding customer experiences tailored to individual needs.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.