Atanas Simonchev
AML And Fraud Analyst
Sofia
Summary
Experienced technical support professional with a strong background in AML and fraud prevention. Over two years of expertise in transaction monitoring, sanctions screening, SEPA recall requests, and managing fraud incidents, particularly related to authorized push payments. Consistently ranked among the top performers in my team, recognized for adaptability, problem-solving, and a proactive approach to risk mitigation and process improvement.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Technical Support Specialist
Pontica Solutions
04.2022 - 02.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved 30+ technical support inquiries per day
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions
- Assisted customers in identifying issues and explained solutions to restore service and functionality
AML and Fraud Analyst
Pontica Solutions
02.2023 - 03.2025
- Conducted financial crime investigations and risk assessments
- Oversaw, organized and updated a detailed database of fraud-related incidents
- Reported incidents to a different EU and UK based clients from a variety of different industries like Ecommerce and iGaming
- Maintained communication with banks across the EU and UK
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity according to the latest industry standards
- Produced detailed reports of fraud investigations and presented findings to senior management
Education
Bachelor of Arts - Photography And Videography
New Bulgarian University
Sofia, Bulgaria 04.2001 -
High School Diploma -
119 "Mihail Arnaudov"
Sofia 04.2001 -
Skills
Fraud detection
Fraud prevention
Transaction monitoring
AML compliance
Sanctions
CTF
PEP
Proficient in Zendesk
Proficient in MS Office
Teamwork and collaboration
Adaptability and flexibility
Analytical thinking
Attention to detail
Multitasking Abilities
Timeline
AML and Fraud Analyst
Pontica Solutions
02.2023 - 03.2025
Technical Support Specialist
Pontica Solutions
04.2022 - 02.2023
Bachelor of Arts - Photography And Videography
New Bulgarian University
04.2001 -
High School Diploma -
119 "Mihail Arnaudov"
04.2001 -
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