Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Atanas Simonchev

AML And Fraud Analyst
Sofia

Summary

Experienced technical support professional with a strong background in AML and fraud prevention. Over two years of expertise in transaction monitoring, sanctions screening, SEPA recall requests, and managing fraud incidents, particularly related to authorized push payments. Consistently ranked among the top performers in my team, recognized for adaptability, problem-solving, and a proactive approach to risk mitigation and process improvement.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Technical Support Specialist

Pontica Solutions
04.2022 - 02.2023
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Resolved 30+ technical support inquiries per day
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions
  • Assisted customers in identifying issues and explained solutions to restore service and functionality

AML and Fraud Analyst

Pontica Solutions
02.2023 - 03.2025
  • Conducted financial crime investigations and risk assessments
  • Oversaw, organized and updated a detailed database of fraud-related incidents
  • Reported incidents to a different EU and UK based clients from a variety of different industries like Ecommerce and iGaming
  • Maintained communication with banks across the EU and UK
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity according to the latest industry standards
  • Produced detailed reports of fraud investigations and presented findings to senior management

Education

Bachelor of Arts - Photography And Videography

New Bulgarian University
Sofia, Bulgaria
04.2001 -

High School Diploma -

119 "Mihail Arnaudov"
Sofia
04.2001 -

Skills

    Fraud detection

    Fraud prevention

    Transaction monitoring

    AML compliance

    Sanctions

    CTF

    PEP

    Proficient in Zendesk

    Proficient in MS Office

    Teamwork and collaboration

    Adaptability and flexibility

    Analytical thinking

    Attention to detail

    Multitasking Abilities

Timeline

AML and Fraud Analyst

Pontica Solutions
02.2023 - 03.2025

Technical Support Specialist

Pontica Solutions
04.2022 - 02.2023

Bachelor of Arts - Photography And Videography

New Bulgarian University
04.2001 -

High School Diploma -

119 "Mihail Arnaudov"
04.2001 -

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Atanas SimonchevAML And Fraud Analyst