Summary
Overview
Work History
Skills
Courses Completed
Github
Timeline
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Andrey Zarev

Andrey Zarev

Burgas

Summary

Almost 2 years devoted to self improvement and learning. I am a student of SoftUni next course starts 01/2024 and it includes working with: TypeScript, Angular, Express, Handlebars, Node.JS, Rest, Web Server, SPA. Completed 3 courses this year and read a few books and watched videos tutorials the previous one. Continuously expanding my knowledge and increasing the value I can bring starting in web development project.


Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pontica Solutions/Accurate
Burgas
08.2022 - Current
  • Answered constant flow of customer calls, chat and emails
  • Attention to details and to good customer experience
  • Working directly with the biggest companies of the world, including Amazon, McDonald's, Target, Walmart, Tesla and many more
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

60k/The Range
Burgas
08.2021 - 08.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handheld complains and deescalate heated calls
  • Represented one of the biggest retail store chain in the UK

Skills

JavaScript

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Courses Completed

• Course “Programming basics with JavaScript”, where I learned:
Working with the console (data input and output)
Working with loops (for) Work with more complex logical checks
Working with logical checks (if-else)
Perform simple calculations
Working with more complex loops (nested for loops and while).

• Course “Programming Fundamentals with JavaScript”, where I learned:
Handling the standard functionality of the programming language
Comparing differnet programing languages
Arrays and Object methods in JavaScript
Basic HTML and CSS usage and understanding.
Regular expresions

• Course “JavaScript Advanced”, where I learned:
DOM manipulation
JavaScript Classes
Unit testing with Mocha
Lit HTML rendering
Building single page application
Hosting a server with Node.js

• Udemy courses:
Applying HTML and CSS
Web design basics
Qcuery basics
bootsrap basics

Git/Github

Github

https://github.com/AndreyZarev

Timeline

Customer Service Representative

Pontica Solutions/Accurate
08.2022 - Current

Customer Service Representative

60k/The Range
08.2021 - 08.2022

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Andrey Zarev