Andrey Zarev
Burgas
Summary
Almost 2 years devoted to self improvement and learning. I am a student of SoftUni next course starts 01/2024 and it includes working with: TypeScript, Angular, Express, Handlebars, Node.JS, Rest, Web Server, SPA. Completed 3 courses this year and read a few books and watched videos tutorials the previous one. Continuously expanding my knowledge and increasing the value I can bring starting in web development project.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pontica Solutions/Accurate
Burgas
08.2022 - Current
- Answered constant flow of customer calls, chat and emails
- Attention to details and to good customer experience
- Working directly with the biggest companies of the world, including Amazon, McDonald's, Target, Walmart, Tesla and many more
- Responded to customer requests for products, services, and company information.
Customer Service Representative
60k/The Range
Burgas
08.2021 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Handheld complains and deescalate heated calls
- Represented one of the biggest retail store chain in the UK
Skills
JavaScript
undefinedCourses Completed
• Course “Programming basics with JavaScript”, where I learned:
Working with the console (data input and output)
Working with loops (for) Work with more complex logical checks
Working with logical checks (if-else)
Perform simple calculations
Working with more complex loops (nested for loops and while).
• Course “Programming Fundamentals with JavaScript”, where I learned:
Handling the standard functionality of the programming language
Comparing differnet programing languages
Arrays and Object methods in JavaScript
Basic HTML and CSS usage and understanding.
Regular expresions
• Course “JavaScript Advanced”, where I learned:
DOM manipulation
JavaScript Classes
Unit testing with Mocha
Lit HTML rendering
Building single page application
Hosting a server with Node.js
• Udemy courses:
Applying HTML and CSS
Web design basics
Qcuery basics
bootsrap basics
Git/Github
Github
https://github.com/AndreyZarev
Timeline
Customer Service Representative
Pontica Solutions/Accurate
08.2022 - Current
Customer Service Representative
60k/The Range
08.2021 - 08.2022
Similar Profiles
Mira LevendovaMira Levendova
Gaming Service Representative at Pontica SolutionsGaming Service Representative at Pontica Solutions
Atanas SimonchevAtanas Simonchev
Technical Support Specialist at Pontica SolutionsTechnical Support Specialist at Pontica Solutions
Omozusi IghaloOmozusi Ighalo
Client Service Representative at Pontica SolutionsClient Service Representative at Pontica Solutions
Dr. Anna Kovacheva-AngelovaDr. Anna Kovacheva-Angelova
Neurologist at ''Heart and Brain Hospital'' – BurgasNeurologist at ''Heart and Brain Hospital'' – Burgas
Dimitar KolevDimitar Kolev
Customer Relations Manager at UBB INTERLEASE EADCustomer Relations Manager at UBB INTERLEASE EAD