Omozusi Ighalo
Client Services Representative/ DOB/ 05/07/1988
Sofia,22
Summary
Dynamic Client Service Representative with a proven track record , excelling in client relations and active listening. Enhanced customer satisfaction through effective problem resolution and meticulous documentation. Ensuring seamless communication and support. Committed to delivering exceptional service under pressure while fostering positive client experiences.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Pontica Solutions
08.2022 - 04.2025
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Receptionist
Protea Hotel
01.2017 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor of Arts - English And Literature
University Of Benin
Nigeria 04.2001 -
Skills
Client relations
Follow-up skills
Customer support
Client support
Call center experience
System documentation
Customer education
CRM system updates
Active listening
Understanding customer needs
Calm and professional under pressure
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency. Working previously as a client service representative and Receptionist, going above and beyond was my goal. Was once nominated as an employee of the year, and also won bonuses attached to monthly targets. Bringing my overall best to an organization is what I stand for.
Timeline
Client Service Representative
Pontica Solutions
08.2022 - 04.2025
Receptionist
Protea Hotel
01.2017 - 12.2017
Bachelor of Arts - English And Literature
University Of Benin
04.2001 -
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