Ayo Oyekoya
Retention Specialist
Sofia
Summary
Results-oriented individual with experience in FinTech and sales. Skilled in building customer relationships, understanding customer needs and successfully closing sales. Strong communication and interpersonal skills to secure customer satisfaction and increase value.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Retention Specialist
NONNICA
Sofia
07.2022 - 02.2023
- Utilized knowledge of customer experience to create specialized offers for customer retention.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Followed up with customers to maintain high standards of customer service.
- Achieved or exceeded company-defined sales quotas.
- Reviewed successes and failures to learn from previous mistakes.
- Maintained up-to-date knowledge of product and service changes.
Sales Representative Team Leader
Sabos Solutions
Burgas
04.2021 - 05.2022
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Set and achieved company defined sales goals.
Sales Representative
BGCS Media
Sofia
03.2019 - 04.2021
- Onboarded new customers through cold calling and prospective database leads.
- Developed and maintained comprehensive understanding of products and services to enhance sales performance.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained and mentored new sales representatives.
Education
M.D. - Medicine
Sofia University
Sofia 10.2019 - Current
Skills
Self-Motivated
undefinedTimeline
Retention Specialist
NONNICA
07.2022 - 02.2023
Sales Representative Team Leader
Sabos Solutions
04.2021 - 05.2022
M.D. - Medicine
Sofia University
10.2019 - Current
Sales Representative
BGCS Media
03.2019 - 04.2021
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