Genoveva Georgieva
Sofia
Summary
Dynamic professional with a strong foundation in problem-solving and strategic planning, complemented by exceptional communication skills. Demonstrates composure under pressure and excels in team building, fostering collaborative environments that drive success. Committed to leveraging these competencies to achieve organisational goals and contribute to long-term strategic initiatives.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
HR manager
H&M
Sofia, Sofia-Capital
06.2023 - Current
- Streamlined recruitment process by implementing innovative software solutions.
- Assisted in recruitment processes, helping build a reliable team.
- Managed employee onboarding programs to ensure smooth integration into teams.
- Facilitated training programs to enhance employee skills etc.
- Oversaw mentoring initiatives that connected experienced employees with those seeking guidance in their roles.
- Developed and implemented HR policies that align with organizational goals.
- Collaborated with management to address employee concerns and enhance workplace culture.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Analyzed employee feedback to perform strategic decisions and improve satisfaction.
- Negotiated beneficial terms with benefit providers, ensured cost-effective packages.
Store manager
H&M
Sofia, Sofia-Capital
06.2015 - 05.2023
- Managed daily operations to ensure efficient store functioning and customer satisfaction.
- Developed and implemented staff training programmes to enhance team performance and service quality.
- Oversaw inventory management processes to maintain optimal stock levels and minimise losses.
- Coordinated promotional activities and merchandising strategies to boost sales and enhance customer engagement.
- Led team meetings to communicate goals, address challenges, and foster a collaborative work environment.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coached underperforming employees improving their job performance significantly.
- Managed talent development processes to retain top performers within the organisation.
Department manager
H&M
Sofia, Sofia-Capital
04.2014 - 05.2015
- Led a team of sales associates to enhance customer service and engagement.
- Developed training programmes for new employees to ensure effective onboarding and skill acquisition.
- Oversaw inventory management processes to maintain optimal stock levels and minimise shrinkage.
- Implemented store merchandising strategies to improve product visibility and enhance customer experience.
- Fostered a positive team environment through regular communication and motivation initiatives.
Sales Advisor
H&M
Sofia
03.2013 - 03.2014
- Delivered exceptional customer service by actively listening to customer needs and providing tailored recommendations.
- Trained new staff members on sales techniques and product knowledge, promoting a cohesive and knowledgeable team dynamic.
- Resolved customer complaints effectively by employing active problem-solving skills and ensuring satisfaction with solutions provided.
- Boosted brand reputation with demonstration of product knowledge.
- Collaborated with team members to ensure efficient stock management by monitoring inventory levels and restocking shelves promptly.
Education
Master of Business Administration - Human Resources
UNWE
Sofia, Sofia-Capital 09.2012 - 06.2013
Bachelor of Business Administration - Human Resources
UNWE
Sofia, Sofia-Capital 09.2008 - 06.2012
Skills
- Problem-solving
- Communication skills
- Strategic planning
- Composure under pressure
- Team building
Languages
English
Advanced
Timeline
HR manager
H&M
06.2023 - Current
Store manager
H&M
06.2015 - 05.2023
Department manager
H&M
04.2014 - 05.2015
Sales Advisor
H&M
03.2013 - 03.2014
Master of Business Administration - Human Resources
UNWE
09.2012 - 06.2013
Bachelor of Business Administration - Human Resources
UNWE
09.2008 - 06.2012