Ivan Murtov
Head Of Operations
Sofia
Summary
With over 17 years in the market research industry, I specialize in overseeing comprehensive data collection operations. Leading a team of 10 professionals, I am dedicated to fostering a culture of excellence and continuous growth. I work towards establishing and maintaining performance metrics to optimize workflow efficiency, quality assurance, and profitability. My leadership extends to driving technology initiatives that enhance operational efficiency and digital transformation within our operations. Known for my focus on refining processes, strengthening client relationships, and ensuring vendor accountability, I consistently deliver high-quality project outcomes. Committed to ongoing improvement, I spearhead initiatives that elevate team performance and ensure cost-effective project execution. Experienced C# developer with 4 years in software development, specializing in building efficient, scalable applications using .NET technologies. Skilled in back-end development, database integration and working in Agile environments. Demonstrated success in improving application performance, implementing secure and maintainable code, collaborating with cross-functional teams. With my project management and software development background, I bridge the gap between technical teams and business stakeholders, ensuring seamless communication and alignment of goals. My hands-on coding experience allows me to better understand the challenges developers face, and I leverage that insight to drive innovation, troubleshoot issues, and optimize processes. I also bring a strong understanding of DevOps principles, enabling me to streamline CI/CD pipelines, improve deployment reliability, and foster a culture of automation and collaboration across development and operations. This holistic view helps accelerate delivery while maintaining stability and scalability.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Technical Product Manager
ALTIANT (also known as RCR GLOBAL)
02.2021 - Current
- Driving digital transformation by aligning technology initiatives with business goals, shaping product strategy, and fostering innovation across cross‑functional teams.
- Defining and prioritizing features for scalable .NET applications and microservices; owning API strategy to enable seamless integrations; leading competitive analysis to identify differentiation opportunities; engaging with customer support to prioritize fixes; developing training materials to improve adoption; and communicating updates to stakeholders at all levels.
- Delivered high-quality technical documentation to support sales, training, and client implementations.
- Streamlined product development processes for faster release cycles and better user experience.
- Championing performance and efficiency, setting standards for query optimization, system tuning, and measurable improvements in application responsiveness.
- Collaborating with UI/UX and front‑end teams to deliver intuitive, user‑centric interfaces that elevate customer experience and adoption.
- Leading CI/CD and DevOps practices, guiding Jenkins pipeline design, containerization strategies, and automated deployments to accelerate delivery and reduce risk.
- Orchestrating infrastructure as code (IaC) with Terraform, ensuring consistent, scalable, and secure provisioning across multi‑cloud environments.
- Shaping platform architecture with Redis for caching and Keycloak for identity management, balancing technical trade‑offs with product requirements.
- Establishing observability standards with Grafana and Prometheus, proactively identifying bottlenecks and ensuring high availability of mission‑critical applications.
- Enhanced product security measures, significantly reducing vulnerability to cyber threats.
Director of Operations
ALTIANT (also known as RCR GLOBAL)
09.2016 - 11.2022
- Leading and mentoring a high-performing operations team, fostering professional growth and excellence- Managing projects for world top luxury and wealth management brands;
- Collaborating with senior leadership to establish and monitor key performance metrics
- Leading technology initiatives to enhance efficiency and drive digital transformation
- Overseeing management, documentation, and training of comprehensive operational processes
- Leading continuous improvement initiatives to ensure cost-effective, high-quality project execution
- Implementing, monitoring and improving processes and procedures in the operations department;
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
Survey programmer, Data processing
J&T Services
03.2015 - 09.2016
- Programming online surveys based on the methodology, generating tables and reports;
Project Manager
Critical Mix, Inc.
07.2013 - 03.2015
- Managing the whole project from the beginning to the end;
- Making sure the clients are fully satisfied and all expectations are met;
- Responsible for sample management, vendor management, sample strategy;
- Improving the relationship with the clients and vendor;
- Generating field reports, revenue reports, performance reports, etc for the sales managers, higher management and shareholders;
- (formerly known as Authentic Response, Inc.)
Survey Programmer
HPI
03.2011 - 06.2013
- Programming online surveys for desktop devices and mobile devices;
- Sample and vendor management;
- Generating reports for clients, sales and higher management;
Project Manager, Team Leader
Authentic Response, Inc.
12.2007 - 12.2011
- Responsible for the sample management strategy for all projects and making sure it’s properly implemented;
- Making sure that all of the e-mails are ready and properly answered;
- Making sure the team is performing based on the client expectations;
- Ensuring the project is profitable for the company;
- Negotiating pricing with vendors;
- Implementing new processes and technologies;
Education
No Degree - C# Developer
Software University
Sofia 04.2001 -
Bachelor Degree - Industrial Management
Technical University
Sofia01.2010
High School Diploma -
High School of Mathematics “Konstantin Velichkov”
Pazardzhik 04.2001 -
Skills
- C#, NET Core, ASPNET
Certification
C# OOP Basics: https://softuni.bg/Certificates/Details/12545/4a89899c
Timeline
Technical Product Manager
ALTIANT (also known as RCR GLOBAL)
02.2021 - Current
Director of Operations
ALTIANT (also known as RCR GLOBAL)
09.2016 - 11.2022
Survey programmer, Data processing
J&T Services
03.2015 - 09.2016
Project Manager
Critical Mix, Inc.
07.2013 - 03.2015
Survey Programmer
HPI
03.2011 - 06.2013
Project Manager, Team Leader
Authentic Response, Inc.
12.2007 - 12.2011
No Degree - C# Developer
Software University
04.2001 -
High School Diploma -
High School of Mathematics “Konstantin Velichkov”
04.2001 -
Bachelor Degree - Industrial Management
Technical University