Summary
Overview
Work History
Education
Skills
Interests
Languages
Work Availability
Work Preference
Timeline
Hi, I’m

Vesko Petrov

Sofia
Vesko Petrov

Summary

Highly motivated and detail-oriented professional with experience in customer communication, data analysis, and quality assurance.

Proven ability to manage multiple tasks, resolve issues efficiently, and adapt to new technologies.

Strong problem-solving mindset and excellent time management skills, capable of working independently in remote environments.

Overview

6
years of professional experience
2
Languages

Work History

Dynata

Survey Analyst & Customer Support
06.2022 - 11.2023

Job overview

  • Conducted and analyzed surveys for major streaming platforms (Netflix, HBO, Disney).
  • Managed B2C communication through live chats, emails, and phone calls.
  • Performed daily Quality Assurance (QA) checks on surveys to ensure data accuracy and compliance with research standards.
  • Identified and reported survey discrepancies, contributing to process improvements and higher data reliability.
  • Ensured high-quality data collection and client satisfaction.

Akkodis & Apple

Navigation & Operator Specialist
02.2024 - 11.2024

Job overview

  • Reduced machine downtime by conducting regular maintenance checks and addressing issues promptly.
  • Collaborated with team members to meet production targets consistently and efficiently.
  • Provided exemplary customer service when interacting with clients or vendors, ensuring their needs were met in a timely manner while upholding the company''s reputation for professionalism.
  • Conducted thorough equipment inspections before each shift, minimizing potential hazards or malfunctions during operation.
  • Demonstrated strong problem-solving skills when troubleshooting equipment issues, resolving problems quickly and preventing delays in production schedules.
  • Managed inventory effectively, ensuring materials were readily available for use while minimizing excess stock levels that could lead to spoilage or obsolescence.

Umami Restaurant

Dispatcher & Delivery Driver
11.2020 - 04.2022

Job overview

  • Coordinated food deliveries and optimized routing for efficiency.
  • Managed communication between kitchen staff and delivery personnel.
  • Provided excellent customer service to ensure client satisfaction.

ALCHOHOL&TABACO

Shop Cashier
10.2019 - 03.2020

Job overview

  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a clean and organized cashier area, contributing to a pleasant store atmosphere.
  • Adhered to strict safety guidelines when handling money or sensitive personal information from customers during transactions.
  • Handled returns, exchanges, and refunds professionally, ensuring customer satisfaction while adhering to store policies.

Thracian Cliffs Resort

Beach Lifeguard
05.2019 - 09.2019

Job overview

  • Ensured the safety of guests at resort swimming areas.
  • Provided first aid and emergency response when necessary.
  • Maintained constant vigilance to prevent accidents.
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.

Education

23 Frederick-Juliot-Cury High School
Sofia, Bulgaria

High School Diploma
04.2001

University Overview

Skills

Languages: Fluent in English, native Bulgarian

Interests

Software

Technology

Cooking

Sports

Music

Movies

Languages

English
Advanced (C1)
Bulgarian
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementPersonal development programsHealthcare benefitsWork from home optionPaid time off

Timeline

Navigation & Operator Specialist
Akkodis & Apple
02.2024 - 11.2024
Survey Analyst & Customer Support
Dynata
06.2022 - 11.2023
Dispatcher & Delivery Driver
Umami Restaurant
11.2020 - 04.2022
Shop Cashier
ALCHOHOL&TABACO
10.2019 - 03.2020
Beach Lifeguard
Thracian Cliffs Resort
05.2019 - 09.2019
23 Frederick-Juliot-Cury High School
High School Diploma
04.2001
Vesko Petrov