Summary

Overview

Work History

Education

Skills

Interests

Timeline

Vesko Petrov

Entrepreneur

Sofia

Summary

Detail-oriented Professional experienced in customer communication, data analysis, and quality assurance. Delivered results through effective multitasking, issue resolution, and technology adaptation. Focused on fostering team collaboration and enhancing employee engagement to drive organizational success.

Overview

years of professional experience

Languages

Work History

Survey Programmer

J&T Services

05.2025 - 07.2026

Developed and implemented survey programming scripts using industry-standard software tools.
Collaborated with cross-functional teams to refine data collection methodologies and improve survey accuracy.
Conducted quality assurance checks on survey instruments to ensure consistency and reliability of data collected.
Mentored junior programmers in best practices for survey design and coding techniques.
Delivered exceptional client service by promptly addressing concerns and providing progress updates on an ongoing basis.
Attended client meetings to confirm successful deployment of programmed surveys.

Navigation & Operator Specialist

Akkodis & Apple

02.2024 - 11.2024

Demonstrated strong problem-solving skills when troubleshooting equipment issues, resolving problems quickly and preventing delays in production schedules.
Collaborated with team members to consistently achieve production targets, enhancing overall team performance.
Provided exemplary customer service to clients and vendors, ensuring timely resolution of needs and maintaining company reputation for professionalism.
Demonstrated strong problem-solving skills in troubleshooting equipment issues, resolving problems quickly to prevent production delays.

Survey Analyst & Customer Support

Dynata

06.2022 - 11.2023

Conducted and analyzed surveys for major streaming platforms (Netflix, HBO, Disney).
Managed B2C communication via live chats, emails, and phone calls, enhancing customer engagement and support.
Performed daily quality assurance checks on surveys, ensuring data accuracy and compliance with research standards to maintain integrity of research outcomes.
Identified and reported survey discrepancies, leading to process improvements and increased data reliability.
Managed B2C communication through live chats, emails, and phone calls.

Dispatcher & Delivery Driver

Umami Restaurant

11.2020 - 04.2022

Coordinated food deliveries and optimized routing to enhance delivery times.
Facilitated communication between kitchen staff and delivery personnel to streamline operations.
Delivered exceptional customer service to foster client satisfaction.

Shop Cashier

ALCHOHOL&TABACO

10.2019 - 03.2020

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Maintained clean and organized cashier area, enhancing store atmosphere and customer experience.
Followed strict safety guidelines for handling money and sensitive customer information, ensuring secure transactions.
Processed returns, exchanges, and refunds professionally, promoting customer satisfaction and compliance with store policies.

Education

High School Diploma -

23 Frédéric Joliot-Curie

Sofia, Bulgaria

05.2019