Tiago Caetano

As an Account Manager B2B, I utilize my experience at Sportingtech Partners to foster strong client relationships and drive success. Proficient in Portuguese, English, and Spanish, I ensure effective communication and support for diverse partners.
Key Responsibilities:
Serve as the primary contact for B2B partners, delivering exceptional service and support.
Leverage expertise in the betting market to offer tailored solutions and address operational challenges.
Identify and resolve issues related to betting settlements, technical support, and payment methods.
Collaborate with internal teams to ensure optimal platform performance.
Key Achievements:
Provided comprehensive support for trading activities, specializing in betting settlements and troubleshooting.
Enhanced client satisfaction through effective communication and error resolution in multiple languages.
Contributed to technical support and operational efficiency by monitoring database and PSP services.

Social media manager, responsible for online content and when it comes to all kinds of online content production related to electronic music, from posts, e books creation, affiliate marketing and strategy development.

As a Support Agent for Sportingtech Partners, I provide expert assistance in Portuguese, English, and Spanish. My responsibilities encompass resolving a wide range of issues, from settling bets, casino, and sports-related matters to addressing technical problems on the client's website and mobile applications. This includes handling payment methods, mitigating website attacks, and resolving third-party callback issues.
I am dedicated to delivering comprehensive support that extends beyond merely addressing the concerns of Sportingtech partners. Instead, I am committed to conducting in-depth research and analysis to identify innovative solutions that can minimize or eliminate the challenges faced by our partners.

Key Achievements:
Providing comprehensive B2B customer support for trading activities, serving as a settlement expert for bets, and addressing issues such as void games.
Possessing in-depth knowledge of betting markets, adept at analyzing bonuses, troubleshooting, and facilitating the closure of bets with various clients in the industry.
Offering support in Spanish, English, and Portuguese for error resolution and troubleshooting, ensuring seamless communication with our diverse clientele.
Overseeing the monitoring of our database and PSP services, contributing to the overall technical support and maintenance of Sportingtech Partners' operations.

• Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.Gaming agent support in the Portuguese and Spanish market. Support via email and live chat casino and Sports book.
  
  Worked to achieve high customer satisfaction rates by providing optimal customer service and creative internal work tools from support files to the agent, as well as quality in order to improve the workflow.
  
  Sales and customer retention was also one of the tools successfully acquired during this job experience.
• Provided exceptional customer support for web services clients, resolving technical issues promptly and professionally.
• Collaborated with a team to provide exceptional customer support through remote assistance and on-site visits.
• Assisted in the development of new products, providing valuable insights from a customer support perspective.

Obtains client information by answering e-mails, interviewing clients, and verifying information.
Informs clients by explaining procedures, answering questions, and providing solutions.

Technical support for IOS and MacOS devices.
Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues. Take 30 to 50 inbound calls per day, striving to maintain and improve customer satisfaction levels.
Troubleshooting issues related to electronic equipment.
Escalate potential service issues to the appropriate level (Level 1 to Level 4).

Test baggage for any explosive materials, using equipment such as explosive detection.
Report all incidents and/or breaches using established communication channels.

My responsibility was to ensure airport checkpoint security, and I had to be able to communicate effectively with passengers in a professional manner. Screen passengers and their baggage to ensure no prohibited items.
Test baggage for any explosive materials, using equipment such as explosive detection.Report all incidents and/or breaches using established communication channels.