Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Salzitsa Atanasova

Sofia

Summary

Accomplished professional with expertise in financial operations and international banking, adept at problem-solving and attention to detail. Demonstrates proficiency in payment processing and billing platforms, as well as dispute and risk management. Known for effective cross-functional collaboration, aiming to leverage skills in a dynamic financial environment.

Overview

2
2
Languages
22
22
years of professional experience

Work history

Senior Payments Control Expert

Yettel Bulgaria
Sofia, Bulgaria
2008.05 - Current
  • Handled daily duties accurately within routine workflow steps.
  • Applied new skills quickly to improve day-to-day efficiency.
  • Completed assigned tasks on time despite tight deadline pressure.
  • Displayed respect, friendliness, and readiness to support colleagues.
  • Processed bank payments and managed daily transaction records.
  • Contributed to key company projects covering the full billing process.
  • Successfully delivered on tasks within tight deadlines.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Senior billing specialist

Aplus.net
Sofia, Sofia
2005.11 - 2008.04
  • Daily Payment Operations: Manage all daily company payments, ensuring accurate processing and tracking required execution steps from initiation to settlement.
  • International Coordination: Handle daily payment coordination with American customers and US banking partners to streamline cross-border transactions.
  • Card Processing: Execute card payment processing and charge credit cards accurately in compliance with security and payment standards.
  • Customer Support: Contact foreign customers on a daily basis to address payment queries, resolve transactional issues, and maintain strong business relationships.
  • Chargeback Management: Oversee bank chargebacks, investigate disputed transactions, and submit documentation strictly following bank and card network dispute timelines.
  • Reporting & Reconciliation: Produce comprehensive monthly payment reports for internal financial review, management auditing, and account reconciliation.

Senior Account Executive

CMSG
Sofia, Bulgaria
2004.11 - 2005.10
  • Developed sales initiatives to grow market share across priority segments.
  • Managed high-profile accounts, coordinating stakeholders to strengthen long-term relationships.
  • Met challenging sales quotas while maintaining quality standards across projects.
  • Optimised departmental operations by streamlining processes and internal systems.
  • Established new-client relationships through influencing prospecting and exceptional customer service.
  • Collaborated with web designers and developers to support online delivery.

Junior account executive

CMSG
Sofia, Sofia
2004.04 - 2004.10
  • Worked flexible shifts covering nights, weekends, and bank holidays.
  • Resolved customer issues to improve satisfaction levels.
  • Delivered duties against targets with accuracy and efficient working.
  • Completed customer orders quickly and with consistent accuracy.
  • Applied a positive customer service approach to raise satisfaction levels.

Education

Finances

New Bulgarian Universcity
Sofia

Skills

  • Problem-solving and attention to detail
  • Payment processing and billing platforms
  • Dispute and risk management
  • Financial operations and international banking
  • Cross-functional collaboration

Languages

English and Business English
Advanced
German
Elementary

Affiliations

  • Travelling
  • Sport activities

Timeline

Senior Payments Control Expert

Yettel Bulgaria
2008.05 - Current

Senior billing specialist

Aplus.net
2005.11 - 2008.04

Senior Account Executive

CMSG
2004.11 - 2005.10

Junior account executive

CMSG
2004.04 - 2004.10

Finances

New Bulgarian Universcity
Salzitsa Atanasova