Rostislav Dzhandzhev
HPE Non-Stop System Operator
Sofia
Summary
Experienced in monitoring and managing system performance to ensure continuous operation. Utilize diagnostic tools and techniques to troubleshoot and resolve technical issues promptly. Strong understanding of system upgrades and user support for a smooth and efficient workflow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HPE Non-Stop System Operator
DXC Technology
04.2024 - Current
- Monitored system and application availability and performance information to support efficient operation.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Partnered with system administrators to maintain operating system and application patch levels.
L2 Technical Support Engineer – Dynamics 365
Tek-Experts
09.2023 - 03.2024
- Technical Support Engineer
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
IT
Pixelpool
10.2022 - 09.2023
- IT Support
Licensing engineer
IBM
03.2019 - 10.2021
- Network Remote Technical Support Specialist
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
ISP
Internet Service Provider
11.2016 - 05.2018
- АБЧПЕРНЕТ
Education
High School Diploma -
Professional High School For Telecommunications And Post
Sofia, Bulgaria 04.2001 -
Bachelor - Cyber Security
High College of Telecommunications And Post
Sofia, Bulgaria 08.2019 - 07.2022
Skills
Native Bulgarian speaker
Certification
B
Training
Cisco CCNAV7: Introduction to Networks
Timeline
HPE Non-Stop System Operator
DXC Technology
04.2024 - Current
L2 Technical Support Engineer – Dynamics 365
Tek-Experts
09.2023 - 03.2024
IT
Pixelpool
10.2022 - 09.2023
Bachelor - Cyber Security
High College of Telecommunications And Post
08.2019 - 07.2022
Licensing engineer
IBM
03.2019 - 10.2021
ISP
Internet Service Provider
11.2016 - 05.2018
High School Diploma -
Professional High School For Telecommunications And Post
04.2001 -
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