Mariya Valkanova-Itskova
Professional Reporting Analyst
Sofia
Summary
Professional Reporting Analyst with proven ability to transform complex data into actionable insights. Adept at utilizing analytical tools and software to drive data-driven decision-making. Strong focus on collaboration and adaptability, ensuring seamless teamwork and reliable results. Known for analytical thinking, problem-solving, and effective communication.
Overview
12
12
years of professional experience
Work History
Professional Reporting Analyst
Coca-Cola Europacific Partners and Services
11.2019 - Current
- Prepared monthly ad hoc reporting in alignment with client needs.
- Used SAP; Microsoft Excel; Alteryx; Tableau; Power BI to generate required reports and optimize query creation.
- Worked with business unit managers to provide quick resolution for submittal to client.
- Assisted in the development of long-term strategies based on thorough understanding of data trends and patterns observed in reports.
- Maintained accuracy of general ledger and assisted in bank reconciliations.
- Managed guidelines for calculations for metrics and analysis.
- Maintained ongoing schedule and documentation for all reporting procedures.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
- Developed custom reports to address specific business needs and support decision-making processes.
- Increased efficiency of existing processes by identifying areas of improvement during routine report reviews.
- Coordinated monthly meetings to discuss resolutions for exception reporting.
- Utilized in-depth analysis and creative problem solving to troubleshoot reporting issues.
- Used pivot tables to update AR aging reports on weekly basis.
Senior Reporting Analyst
Coca-Cola European Partners
09.2017 - 11.2019
- Used Microsoft Excel; Alteryx; Tableau; Power BI to generate required reports and optimize query creation.
- Enhanced business decision-making with comprehensive financial reports and analyses.
- Established strong relationships with stakeholders to better understand their needs and tailor reports accordingly.
- Evaluated new software tools for potential integration into existing workflows, ultimately enhancing team capabilities.
- Conducted extensive data validation to ensure the highest level of accuracy in all reports generated.
- Developed custom dashboards to track key performance indicators, resulting in increased efficiency.
- Trained junior analysts on best practices for effective reporting and analysis, fostering team growth and development.
Customer Service Representative
Concentrix Bulgaria
06.2015 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Part of Cisco Spark project management team;
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Lead Person - Front of the House/Patisserie
Le patissier
10.2013 - 03.2015
- - Responsible but not limited to opening the shop every morning
- - Versatile in managing the computerized cash register
- - Organized and display the pastries and viennoiseries in a design manner for customers
- - Greet clients/customers upon arrival, tend to their requests and orders in an efficient manner.
- - Answer the phones and receive sales orders in an accurate and courteous manner
- - Responsible but not limited to keep behind the counter and dinning area clean and in order
- - Make sure to learn and know new products created by the Pastry Chef and communicate in a efficient manner to our clients/customers inquiries
- - Learn and execute the preparation of hot beverages and specialty drinks
- - Responsible but not limited to guide and make sure that new employees would follow guidelines set up at Le Patissier
- - Responsible but not limited to close the Patisserie, making sure everyone will clean up and set up for the following day.
Education
Master of Science - Trade Management, Logistics, Business Planning
D. A. Tsenov Academy of Economics
Svishtov 04.2001 -
Bachelor's Degree - Economics of tourism, English, Russian, General hospitality business, Franchise, Company finance basics, Hotel and restaurant's business, Marketing and Advertise in tourism basics, Accounting basics, Tour guiding, Business informatics, Stock market trade basics
D. A. Tsenov Academy of Economics
Svishtov01.2015
Skills
- Native Bulgarian speaker
- Skilled in English spoken interaction
- German language proficiency: B2 listening and reading, B1 speaking and writing
- Russian writing proficiency: A2 level
- Customer-focused communication expertise
- Data validation and analysis
- Data collection
- Strong public speaking abilities
- Strong presentation skills
- Experienced with SAP, Excel, Alteryx, Tableau, and Power BI
- Reporting efficiency and accuracy
- Trend identification
Timeline
Professional Reporting Analyst
Coca-Cola Europacific Partners and Services
11.2019 - Current
Senior Reporting Analyst
Coca-Cola European Partners
09.2017 - 11.2019
Customer Service Representative
Concentrix Bulgaria
06.2015 - 09.2017
Lead Person - Front of the House/Patisserie
Le patissier
10.2013 - 03.2015
Master of Science - Trade Management, Logistics, Business Planning
D. A. Tsenov Academy of Economics
04.2001 -
Bachelor's Degree - Economics of tourism, English, Russian, General hospitality business, Franchise, Company finance basics, Hotel and restaurant's business, Marketing and Advertise in tourism basics, Accounting basics, Tour guiding, Business informatics, Stock market trade basics
D. A. Tsenov Academy of Economics
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