Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Prisiana Dimitrova

Sofia,22

Summary

Customer support representative looking for further opportunities to expand my role and develop my professional career. I am a very motivated and competitive individual with a preference for long-term employment. I find joy in leveraging my experience to provide exceptional customer service and furthering organizational achievement.

Overview

8
8
years of professional experience

Work History

Customer Service Support Agent

Telus Digital
12.2024 - Current
  • Provided assistance players with account related and gameplay related issues with accuracy and compliance to procedures
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Provided exceptional service by consistently exceeding performance metrics, contributing to the overall success of the support team.
  • Collaborated with team members and participated in different activities to develop my existing skills
  • Handled players complaints and handled feedback with empathy and understanding

Sales Consultant Representative

"DT Trading" Ltd
05.2017 - 09.2019
  • Collaborated with team members to achieve monthly and quarterly sales targets consistently.
  • Boosted company reputation through exceptional customer service, resulting in increased repeat business
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
  • Conducted weekly inventarization, to ensure steady workflow and product availability

Education

English Philology -

New Bulgarian University
Sofia, Bulgaria
06-2025

High School Diploma -

English Language Class Private High School Britanika
Burgas, Bulgaria
06-2020

Skills

  • Call center experience
  • Complaint handling
  • Empathy display
  • Problem-solving
  • Time management
  • Customer service

Languages

Bulgarian
Bilingual or Proficient (C2)
English
Advanced (C1)
Korean
Elementary (A2)

Timeline

Customer Service Support Agent

Telus Digital
12.2024 - Current

Sales Consultant Representative

"DT Trading" Ltd
05.2017 - 09.2019

English Philology -

New Bulgarian University

High School Diploma -

English Language Class Private High School Britanika

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Prisiana Dimitrova