BORISLAVA ZLATANOVA
Administrative Assistant - Remote (Europe)
Sofia,22
Summary
Detail-oriented future Administrative Assistant with experience supporting international teams in fast-paced remote environments. Skilled in calendar management, schedule coordination, document preparation, data entry, internal communication, and virtual meeting logistics. Proven ability to maintain accurate records and filing systems, support onboarding processes, and ensure smooth daily operations. Tech-savvy, proactive, and quick to learn new systems with strong time management and multitasking abilities.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Technical Support Analyst
HCL Technologies
04.2024 - Current
- Contributing to 20-30 Knowledge Base (KB) articles monthly, achieving 100% KCS contribution and ensuring up-to-date, accurate documentation for internal teams.
- Delivering consistently high-quality support with overall 98% QA score and 99% QC compliance, reflecting strong attention to detail and process accuracy.
- Achieving CSAT scores above 90%, demonstrating excellent stakeholder communication and service satisfaction.
- Preparing internal reports, case summaries, and documentation to support workflow efficiency across international remote teams.
- Performing data entry and record keeping with high accuracy, maintaining organized and accessible internal files.
- Assisting with onboarding tasks and system access for new team members, supporting seamless integration into workflows.
- Operating independently in a fully remote environment while consistently meeting deadlines, KPIs, and performance targets.
Gate Agent
Goldair Handling
10.2023 - 01.2024
- Coordinated scheduling and logistics for a minimum of 6 flights per shift across two terminals, ensuring smooth operations and on-time departures.
- Performed check-in for all daily flights, managing passenger data entry, verification, and system updates with high accuracy.
- Maintained monthly assessment scores between 95–100%, exceeding the 90% target and demonstrating consistent operational excellence.
- Facilitated announcements and internal communications during time-sensitive operations to support cross-team coordination.
- Ensured organized records and compliance with safety and operational standards, contributing to overall efficiency and accuracy.
- Assisted with team workflow and operational planning, helping multiple departments coordinate tasks effectively under pressure.
Ramp Agent
Goldair Handling
07.2023 - 10.2023
- Managed operational documentation, task tracking, and data recording for a turnaround of 10–15 flights per day with high accuracy.
- Maintained assessment scores between 98–100%, demonstrating consistent excellence and attention to operational standards.
- Coordinated logistics and cross-team communication for time-critical workflows across multiple departments.
- Updated internal systems and maintained consistent documentation under strict deadlines, ensuring compliance and operational efficiency.
- Earned airport vehicle operational permit, allowing safe and efficient movement across airport grounds.
Education
Bachelor of Science - Aeronautical Engineering
Technical University of Sofia
Sofia 04.2001 -
Vocational Secondary School - Quality Control of Food & Beverage Production
Agricultural Vocational High School "Kliment Timiryazev"
Sandanski06-2021
Skills
Calendar management
undefinedTimeline
Technical Support Analyst
HCL Technologies
04.2024 - Current
Gate Agent
Goldair Handling
10.2023 - 01.2024
Ramp Agent
Goldair Handling
07.2023 - 10.2023
Bachelor of Science - Aeronautical Engineering
Technical University of Sofia
04.2001 -
Vocational Secondary School - Quality Control of Food & Beverage Production
Agricultural Vocational High School "Kliment Timiryazev"