Milena Komitska
Sofia,Bulgaria
Summary
Experienced Business Architect and Senior Business Analyst with a proven track record in designing and implementing strategic business solutions, optimizing processes, and driving operational excellence. Adept at bridging the gap between business objectives and technology to deliver impactful outcomes.
Successfully established business architecture practices, utilizing frameworks and tools such as EA Sparx to develop value stream maps, capability models, and strategic initiative maps. Skilled in aligning business processes with organizational goals through cross-mapping and strategic analysis.
Combines strategic vision with hands-on execution, delivering sustainable value through a focus on innovation, process optimization, and stakeholder engagement. Recognized for excellent communication, adaptability to change, and a results-oriented approach.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
Work History
Business Architect
Endava
Sofia, Bulgaria
05.2022 - Current
- Align business objectives with IT strategies to drive organizational growth and efficiency. This role combines the operational duties of a Senior Business Analyst with the strategic responsibilities of an Enterprise Architect.
- Establish the Business Architecture practice at Endava, utilizing EA Sparx to develop key artifacts such as value stream maps, capability maps, and strategic/initiative maps.
- Deliver comprehensive cross-mapping to align value streams, capabilities, and strategic objectives, enabling informed decision-making, strategic alignment, and enhanced operational efficiency.
- Significant contributions to successful system implementations, such as Contract Lifecycle Management and Automated Project Billing.
Business Analysis Team Lead
flatexDEGIRO AG
Sofia, Bulgaria
08.2020 - 04.2022
- Acted as Proxy Product Owner for agile squad delivering capital actions and taxation functionality of the DEGIRO trading platform, prioritizing and delivering key features to meet business and regulatory requirements
- Simultaneously led the Business Analysis team, providing guidance, fostering collaboration, and ensuring high-quality BA deliverables to support trading platform success and alignment with organizational goals
Business Operations Manager
VMware
Sofia, Bulgaria
10.2014 - 08.2020
- Managed the business operations of the Professional Services Center of Excellence, delivering customization and automation solutions based on VMware products
- Responsible for the weekly, quarterly and yearly P&Ls, budgets and forecasts, and presenting to the Senior Leadership
- Improved internal processes of cross-charging and overall orchestration of operational activities within the center
Senior Business Analyst, ERP
NATO HQ
Brussels, Belgium
03.2009 - 03.2014
- Involved in the procurement of an ERP platform and consultation services for NATO Headquarters as well as in the implementation of the solution
- Conducted "As-Is" and "To-Be" process modeling and analysis using BPMN to identify gaps and optimize processes
- Led requirements gathering and management to ensure project success while collaborating with key stakeholders across multiple departments, including the Office of the Financial Controller, Budgeting Department, HR, NATO Office of Security
- Served as a member of the International Staff contributing to cross-functional initiatives and supporting NATO's strategic objectives related to internal modernization and digital transformation.
Business Analyst
Information Services Plc
Sofia, Bulgaria
11.2000 - 11.2008
- Contributed to multiple projects for custom development and implementation of information systems for the Bulgarian Ministry of Finance and its subsidiaries
- Conducted process modeling and documentation to streamline workflows and enhance system efficiency
- Led requirements gathering and management to ensure solutions aligned with stakeholder needs
- Developed training documentation and conducted end-user training sessions to support smooth system adoption
- Supported the company's successful achievement of several ISO certifications, ensuring compliance with industry standards.
Education
PhD - Management and Administration
Sofia University St. Kliment Ohridski
Sofia / Bulgaria 10.2006 - 05.2012
MBA - Management Information Systems
Sofia University St. Kliment Ohridski
Sofia / Bulgaria 10.2002 - 09.2003
Bachelor - Business Administration
Sofia University St. Kliment Ohridski
Sofia / Bulgaria 10.1998 - 05.2002
Skills
- Strong Analytical Thinking
- Solid experience in Business Process Management
- Excellent Communication skills
- Adaptive to change
- Team Player
- Stakeholder-Centric Perspective
- Strategic Vision with Attention to Detail
- Commitment to Excellence in Deliverables
- Very organized, pro-active self-disciplined
Languages
English
Proficient (C2)
French
Elementary
Bulgarian
Native
Professional Associations
- Member of the Business Architecture Guild
- Founder of the Bulgarian Chapter of the International Institute of Business Analysis
- Business Analysis Body of Knowledge v.3 editor and contributor
Timeline
Business Architect
Endava
05.2022 - Current
Business Analysis Team Lead
flatexDEGIRO AG
08.2020 - 04.2022
Business Operations Manager
VMware
10.2014 - 08.2020
Senior Business Analyst, ERP
NATO HQ
03.2009 - 03.2014
PhD - Management and Administration
Sofia University St. Kliment Ohridski
10.2006 - 05.2012
MBA - Management Information Systems
Sofia University St. Kliment Ohridski
10.2002 - 09.2003
Business Analyst
Information Services Plc
11.2000 - 11.2008
Bachelor - Business Administration
Sofia University St. Kliment Ohridski
10.1998 - 05.2002
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