Hristo Mihov
Freelance Illustrator And Customer Care Specialist
Sofia
Summary
Passionate Gamer with over 25 years of gaming experience. I love games and they have always been a part of my life. I play daily and I have played on every single console and PC. I had the first SSEGA machines and was a great fan of the innovative gameplay back in the days. I have played and collected most SEGA titles and consoles back in the nineties. Comfortable providing both functional and statistical feedback as well as subjective and constructive criticism. Keen to contribute lifelong gaming experience to help create technically sound and incredibly enjoyable titles.
I am very invested in to gaming and play every title with passion and absolute attention to detail. I have always had something to say or something to reflect on.
Gaming for me is a passion and a life long hobby.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Freelance Illustrator
Various, Including Upwork, Fiverr And People PPH
01.2012 - Current
- Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
- Contributed to a positive work environment by consistently meeting deadlines and maintaining open lines of communication with colleagues.
- Increased client satisfaction by delivering high-quality illustrations within tight deadlines.
- Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
Technical Support and Customer Care Mcafee-Swedish
Sutherland Global Solutions
08.2022 - 06.2024
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Customer Care Specialist With Swedish and English
Pontica
06.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
QA and Production Line Optimization
PLLS Lift
01.2020 - 01.2021
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Enhanced product quality with thorough visual inspections and adherence to company standards.
- Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
QA and Flow Optimization Tech Test Floor
Regenesis Sweden
01.2011 - 01.2012
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Trained staff members on updated techniques or equipment usage increasing overall departmental competency levels.
- Led validation efforts for new products or processes resulting in successful launches meeting all relevant safety standards.
- Streamlined QA processes for increased efficiency and effectiveness in identifying issues.
Education
Associate of Arts - Visiual Communicaton And Project Managment
Learning Partner Vasteras- Sweden
Sweden 01.2009 - 01.2011
Skills
Digital illustration
Skilled in Creative Cloud, Affinity Designer, SketchPro, Krita and other similar
Advanced Illustration Techniques
File Organization and Archiving
Attention to Detail
Adaptability
Drawing and sketching
Digital Drawing Proficiency
Software
Interests
Martial Arts, Gaming, Movies
I have been a long time fan of martial arts. It saved my life back in the days and it led me through a competitive and spiritual journey over nearly a dozen of years. I still practice but am no longer in to competition and refer traditional arts. Due to some injuries I am not able to compete and train on the level I wish, so I keep calm and pick sparring sessions at local clubs while mostly training Japanese traditional arts.
Gaming is my number one passion. It has been a huge part of my life and has been there for me through the most difficult times, it heals, it helps meditate and it is simply fun. I am not locked in to any genre and will dive in to any game with equal interest and excitement. Over the many years of gaming I have developed a critical thinking and problem solving skills which I also apply outside of the hobby.
Movies is my sort of zoning out and just relaxing. I would watch anything be it a cartoon with my daughter or a family comedy movie with my wife and daughter, a horror or a Steven Seagal action flick. I always watch movies when traveling, if I am not the one driving.
Timeline
Technical Support and Customer Care Mcafee-Swedish
Sutherland Global Solutions
08.2022 - 06.2024
Customer Care Specialist With Swedish and English
Pontica
06.2021 - 07.2022
QA and Production Line Optimization
PLLS Lift
01.2020 - 01.2021
Freelance Illustrator
Various, Including Upwork, Fiverr And People PPH
01.2012 - Current
QA and Flow Optimization Tech Test Floor
Regenesis Sweden
01.2011 - 01.2012
Associate of Arts - Visiual Communicaton And Project Managment
Learning Partner Vasteras- Sweden
01.2009 - 01.2011
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