Momchil Stoynov
Sofia
Summary
Developed critical skills in fast-paced technical environment, focusing on automation and system optimization. Expertise includes continuous integration, deployment pipelines, and cloud infrastructure management. Seeking to transition into the field of DevOps, leveraging these skills to drive innovation and operational efficiency.
Overview
3
3
years of professional experience
Work History
DevOps Engineer
THE COCA-COLA COMPANY
01.2024 - Current
- Improved code deployment efficiency by automating processes with CI/CD (Git Actions, Jenkins) pipelines.
- Automated manual tasks through scripting languages Node Js for data exports
- Work with AWS for maintaining configurations
- Data management SQL/DBeaver tool
- Configuring email templates with AJO
- Monitoring audit logs with Azure AD B2C
Technical Support Representative
Playtech
09.2023 - 12.2023
- Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.
- Boosted team performance by sharing technical knowledge and providing mentorship to junior technicians.
- Assisted in the creation of knowledge base articles to help standardize support procedures across the organization.
- Reduced call handling time by developing a comprehensive database of common troubleshooting steps.
Technical Support Representative
HCL Technologies
02.2022 - 04.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
No Degree - Applied Maths
Technical University Sofia
Sofia10-2024
Skills
- Infrastructure automation
- Monitoring and logging
- Test automation
- Maintenance and troubleshooting
- IT operations
- Task prioritization
- Meeting participation
- Agile
- Testing and debugging
Timeline
DevOps Engineer
THE COCA-COLA COMPANY
01.2024 - Current
Technical Support Representative
Playtech
09.2023 - 12.2023
Technical Support Representative
HCL Technologies
02.2022 - 04.2023
No Degree - Applied Maths
Technical University Sofia
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