Summary
Overview
Work History
Education
Skills
Languages
Websites
Contacts
Personal Information
Languages
Timeline
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Elina Stoyanova

Elina Stoyanova

Plovdiv

Summary

Motivated professional with a proven track record of embracing challenges and delivering results. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills facilitate effective collaboration and communication. Quick learner with ability to master new skills independently.

Overview

4
4
years of professional experience

Work History

VIP Account Manager

GTM
Plovdiv
12.2024 - 05.2025
  • Responsible for managing high-value client relationships in the iGaming sector, providing tailored support and retention strategies to maximize player engagement, satisfaction, and lifetime value.
  • Collaborated closely with marketing, CRM, and product teams to ensure a premium, personalized experience for VIP clients.

Customer support representative

ResultsCX
07.2023 - 07.2024
  • Company Overview: Global customer experience provider specializing in omnichannel support solutions.
  • As part of the Sky campaign, the team delivers high-quality customer service and technical support for one of the UK's leading media and telecommunications companies, ensuring a seamless and personalized experience across all customer touchpoints.
  • Global customer experience provider specializing in omnichannel support solutions.

CRM (Customer Retention Manager) Casino&Sport

10bet
Plovdiv
01.2022 - 05.2024
  • Company Overview: Business sector: Marketing/Advertising/PR
  • Developed and executed customer retention strategies to enhance player engagement and loyalty for both Casino and Sport verticals.
  • Managed CRM campaigns, including promotions, bonuses, and personalized offers, to increase player lifetime value.
  • Analyzed player behaviour and trends to optimize targeting, segmentation, and communication.
  • Collaborated with marketing, customer support, and product teams to ensure seamless execution of retention initiatives.
  • Monitored and reported on key KPIs, adjusting strategies to improve customer retention rates and overall performance.
  • Business sector: Marketing/Advertising/PR

Customer support representative

Blue Star Planet - 10bet
Plovdiv
11.2020 - 01.2022
  • Company Overview: Business sector: Arts and entertainment, Company size: 50 - 100
  • Provided high-quality support to customers via live chat, email, and phone for both Casino and Sports products.
  • Assisted customers with account management, payment issues, and troubleshooting game-related queries.
  • Ensured compliance with regulatory requirements and company policies while resolving customer issues.
  • Handled customer complaints and escalated complex issues to the appropriate departments.
  • Maintained up-to-date knowledge of promotions, bonuses, and product offerings to assist with customer inquiries effectively.
  • Business sector: Arts and entertainment, Company size: 50 - 100

Education

Master's degree - Pedagogy of the education in Fine Arts

Academy of Music, Dance and Fine Arts "Prof. Asen Diamandiev"
Plovdiv
12.2022

Bachelor's degree - Graphic Design/ Faculty of Pedagogy

Plovdiv university "Paisii Hilendarski"
Plovdiv
09.2021

Secondary school - Artist

National High Art School "Tzanko Lavrenov"
Plovdiv
06.2017

Skills

  • CRM software and market intelligence
  • KPI monitoring and analysis
  • Customer support and retention strategies
  • Sales training and development
  • Time management
  • Problem solving

Languages

  • Bulgarian, Native
  • English, Fluent
  • German, Basic

Contacts

ploneelina@gmail.com, +359 878557243, https://art-14.com/, https://www.linkedin.com/in/elina-stoyanova-6853b2365

Personal Information

  • Citizenship: Bulgaria
  • Date of Birth: 07/14/98
  • Gender: Female
  • Driving License: B

Languages

English
Proficient (C2)
C2
German
Elementary (A2)
A2

Timeline

VIP Account Manager

GTM
12.2024 - 05.2025

Customer support representative

ResultsCX
07.2023 - 07.2024

CRM (Customer Retention Manager) Casino&Sport

10bet
01.2022 - 05.2024

Customer support representative

Blue Star Planet - 10bet
11.2020 - 01.2022

Master's degree - Pedagogy of the education in Fine Arts

Academy of Music, Dance and Fine Arts "Prof. Asen Diamandiev"

Bachelor's degree - Graphic Design/ Faculty of Pedagogy

Plovdiv university "Paisii Hilendarski"

Secondary school - Artist

National High Art School "Tzanko Lavrenov"

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Elina Stoyanova