Hadi Hamlaui

• Cultivate relationships with high-value VIP clients, offering personalized services and exclusive promotions.
• Analyze client activity using Power BI and Excel to increase customer satisfaction and loyalty.
• Develop reports to identify client needs and recommend new growth opportunities.
• Resolved complex issues promptly, ensuring complete confidentiality for high-profile clients.

• Delivered high-touch support to VIP clients via email, phone, and live chat, enhancing the client experience.
• Collaborated with internal teams to enhance payment methods, reduce delays, and streamline services.
• Monitored fraud alerts and cryptocurrency transactions, ensuring full compliance with KYC regulations.
• Managed 100–200 chat correspondences per day and coordinated department schedules to ensure maximum coverage during peak hours.

• Led global procurement and supplier payment processes using SAP, improving invoice accuracy.
• Created advanced Excel-based analytics tools, reducing workload and enhancing decision-making.
• Coordinated with suppliers and cross-functional teams to ensure timely order fulfillment.

• Managed company accounts, insurance, and VAT compliance, ensuring smooth financial operations.
• Scheduled and tracked logistics, optimizing delivery routes for maximum efficiency.
• Provided administrative support across multiple departments, driving operational effectiveness.

• Supervised a team, resolved customer concerns, and managed special orders for clients.
• Maintained operational compliance, including financial record-keeping and inventory control.
• Designed creative event solutions, increasing client retention and satisfaction.

• Consulted clients on life and health insurance solutions, tailoring recommendations to individual needs.
• Prepared long-term financial plans and risk management strategies.
• Maintained client databases and ensured seamless after-sales support.

Telecommunications (2011–2016)

• Specialized in telecommunications protocols, multimedia systems, and advanced technologies in audio and video communications.