Hi, I’m
Hadi Hamlaui
Client Relations & Data Analytics Specialist
Sofia,Sofia, City
Summary
Results-driven professional with extensive experience in VIP account management, client relations, logistics, and data analytics. Adept at managing high-value client portfolios, implementing effective marketing strategies, and leveraging advanced tools such as SAP, Power BI, and Excel for data-driven decision-making. Known for creating efficient processes, fostering strong client relationships, and delivering measurable results in high-pressure environments.
Overview
8
years of professional experience
5
Certificates
5
years of post-secondary education
Work History
Everest Marketing LTD Sofia, Sofia,City
VIP Account Manager
09.2024 - Current
Job overview
- Cultivate relationships with high-value VIP clients, offering personalized services and exclusive promotions.
- Analyze client activity using Power BI and Excel to increase customer satisfaction and loyalty.
- Develop reports to identify client needs and recommend new growth opportunities.
- Resolved complex issues promptly, ensuring complete confidentiality for high-profile clients.
Everest Marketing LTD
Client Relations Specialist
11.2023 - 08.2024
Job overview
- Delivered high-touch support to VIP clients via email, phone, and live chat, enhancing the client experience.
- Collaborated with internal teams to enhance payment methods, reduce delays, and streamline services.
- Monitored fraud alerts and cryptocurrency transactions, ensuring full compliance with KYC regulations.
- Managed 100–200 chat correspondences per day and coordinated department schedules to ensure maximum coverage during peak hours.
Onprocess Technology
Global Tactical Buyer
08.2022 - 10.2023
Job overview
- Led global procurement and supplier payment processes using SAP, improving invoice accuracy.
- Created advanced Excel-based analytics tools, reducing workload and enhancing decision-making.
- Coordinated with suppliers and cross-functional teams to ensure timely order fulfillment.
Durand Patric Environment
Office Administrator / Logistics Specialist
05.2020 - 05.2022
Job overview
- Managed company accounts, insurance, and VAT compliance, ensuring smooth financial operations.
- Scheduled and tracked logistics, optimizing delivery routes for maximum efficiency.
- Provided administrative support across multiple departments, driving operational effectiveness.
BORYANA VELIKOVA TRADE LTD EOOD
Manager of a Wedding Salon
05.2018 - 04.2020
Job overview
- Supervised a team, resolved customer concerns, and managed special orders for clients.
- Maintained operational compliance, including financial record-keeping and inventory control.
- Designed creative event solutions, increasing client retention and satisfaction.
Allianz Bulgaria
Insurance Consultant
05.2017 - 02.2018
Job overview
- Consulted clients on life and health insurance solutions, tailoring recommendations to individual needs.
- Prepared long-term financial plans and risk management strategies.
- Maintained client databases and ensured seamless after-sales support.
Education
High School of Cinema, Audio, And Video Systems, Sofia, Bulgaria
High School Diploma
09.2011 - 06.2016
University Overview
Telecommunications (2011–2016)
- Specialized in telecommunications protocols, multimedia systems, and advanced technologies in audio and video communications.
Skills
Client Relationship Management: VIP Client Retention, Customer Experience Optimization, Customer Satisfaction
undefinedCertification
Excel Specialist Certification
Accomplishments
- Frontline Excellence Agent Everest Award: Recognized for outstanding performance and establishing trusted client partnerships.
- Excel-Based Knowledge Base Development: Designed a well-structured, user-friendly knowledge base in Excel, improving operational workflows; still actively utilized by the team.
- Data and Analytics Innovation: Created advanced Excel sheets for analytics, reducing workload and significantly enhancing accuracy and decision-making processes.
- Client Loyalty Growth: Increased VIP client engagement and retention through personalized strategies and innovative marketing initiatives.
Timeline
VIP Account Manager
Everest Marketing LTD
09.2024 - Current
Client Relations Specialist
Everest Marketing LTD
11.2023 - 08.2024
Global Tactical Buyer
Onprocess Technology
08.2022 - 10.2023
Office Administrator / Logistics Specialist
Durand Patric Environment
05.2020 - 05.2022
Manager of a Wedding Salon
BORYANA VELIKOVA TRADE LTD EOOD
05.2018 - 04.2020
Insurance Consultant
Allianz Bulgaria
05.2017 - 02.2018
High School of Cinema, Audio, And Video Systems
High School Diploma
09.2011 - 06.2016
Excel Specialist Certification
Power BI Advanced Analytics Certification
Time Management Certification
Freelancing Fundamentals Certification
Business English Executive Class (B1/B2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Amy SchulerAmy Schuler
Direct Care Supervisor at EVEREST INC.Direct Care Supervisor at EVEREST INC.
Ramchandra DhunganaRamchandra Dhungana
Owner/Manager at Everest Foods & Hospitality LLC DBA Pam’s TooOwner/Manager at Everest Foods & Hospitality LLC DBA Pam’s Too
Yelyzaveta KovalenkoYelyzaveta Kovalenko
Carrier Sales Manager at Everest Transportation SystemsCarrier Sales Manager at Everest Transportation Systems