Summary
Overview
Work History
Education
Skills
Languages
Courses
Software
Mentorship program
Timeline
Generic
Nikolay Mladenov

Nikolay Mladenov

Senior Credit Services Associate
Sofia

Summary

I'm an enthusiastic and results-driven individual who thrives when working under tight deadlines. My proactive personality, excellent teamwork skills, and meticulous approach to legal matters make me a valuable asset. Currently, I'm eager to join a company that strongly believes in the pivotal role of its employees in achieving success.


I'm looking for a challenging position within your organization where I can apply the skills and knowledge I've gained from previous experiences. My goal is to work in an environment that fosters innovation and excellence, enabling me to reach my full potential while contributing to the company's growth.

Overview

6
6
years of professional experience

Work History

Senior Credit Services Associate

Tide Platform LTD
09.2020 - Current

I began my journey at the fintech banking company as a Level 1 general support agent and gradually worked my way up to become a Senior Credit Specialist in the Level 2 Credit department.

On a daily basis, I focus on keeping my team updated with the latest product information, maintaining performance statistics according to company and personal goals, and participating in decision-making meetings and projects with the upper management to support team and company growth. Alongside these responsibilities, I assist customers and strive to exceed performance expectations while continuously working on my personal development.


Technical Support Specialist

Sutherland Global Services
11.2019 - 08.2020

Supporting customers for a Google project via chat, email and phone with the highest attention to detail and customer satisfaction. I have worked in the general technical support team, the billing department and the account recovery team.

Professional Photographer,

Telescope Pictures by Sunbeach Studio
05.2019 - 09.2019

During a work and travel program, I had the chance to pursue my dream of photography, capturing beautiful family moments, weddings and more. Photography remains my cherished and dear hobby,

Sales Agent

Dortome BG LTD, Sofia
06.2018 - 08.2018

Performing above 200 outbound calls per day seeking open minded people to join the financial market as Forex traders with as minimum a deposit as they would like. Personal highest first call deposit - 5000 USD

Education

High School Diploma -

Professional High School For
Sofia
04.2001 -

Skills

Problem-Solving and Adaptability

Customer satisfaction

Time management

Analytical thinker - data driven

Team player

Languages

Bulgarian
Native language
English
Proficient
C2

Courses

Agile-scrum introduction - Stream Skills

Agile-scrum Advanced - Stream Skills

Setting up Agile project in Jira - Stream Skills

Intro to Lean Six Sigma, GoSkills
Lean Six Sigma - Yellow Belt, GoSkills
Lean Six Sigma Principles - Green Belt, GoSkills Team Leadership, GoSkills
Microsoft Excel 365 - Basic, GoSkills

Team leadership - GoSkills


All Certificates can be found at - https://drive.google.com/drive/folders/1ktArFdERhlgkApw6wOCIbxCPfD9Bgx5l?usp=sharing

Software

Google Sheets

Confluence

Jira

Mambu

Zendesk

Salesforce

Looker

Mentorship program

As a Senior Credit Services Associate at Tide LTD, I participated in a six month one-to-one mentorship program with our Senior Operations Manager. This experience offered me direct exposure to daily leadership practices. I took on additional responsibilities typically handled by the Senior Operations Analyst, including conducting analysis for business area growth, supporting member-facing teams and more. I provided data-driven insights using Google Sheets, utilizing charts and graphs to inform decision-making. This mentorship significantly enhanced my knowledge and provided valuable guidance for my career development.

Timeline

Senior Credit Services Associate

Tide Platform LTD
09.2020 - Current

Technical Support Specialist

Sutherland Global Services
11.2019 - 08.2020

Professional Photographer,

Telescope Pictures by Sunbeach Studio
05.2019 - 09.2019

Sales Agent

Dortome BG LTD, Sofia
06.2018 - 08.2018

High School Diploma -

Professional High School For
04.2001 -
Nikolay MladenovSenior Credit Services Associate