I'm an enthusiastic and results-driven individual who thrives when working under tight deadlines. My proactive personality, excellent teamwork skills, and meticulous approach to legal matters make me a valuable asset. Currently, I'm eager to join a company that strongly believes in the pivotal role of its employees in achieving success.
I'm looking for a challenging position within your organization where I can apply the skills and knowledge I've gained from previous experiences. My goal is to work in an environment that fosters innovation and excellence, enabling me to reach my full potential while contributing to the company's growth.
I began my journey at the fintech banking company as a Level 1 general support agent and gradually worked my way up to become a Senior Credit Specialist in the Level 2 Credit department.
On a daily basis, I focus on keeping my team updated with the latest product information, maintaining performance statistics according to company and personal goals, and participating in decision-making meetings and projects with the upper management to support team and company growth. Alongside these responsibilities, I assist customers and strive to exceed performance expectations while continuously working on my personal development.
Supporting customers for a Google project via chat, email and phone with the highest attention to detail and customer satisfaction. I have worked in the general technical support team, the billing department and the account recovery team.
During a work and travel program, I had the chance to pursue my dream of photography, capturing beautiful family moments, weddings and more. Photography remains my cherished and dear hobby,
Performing above 200 outbound calls per day seeking open minded people to join the financial market as Forex traders with as minimum a deposit as they would like. Personal highest first call deposit - 5000 USD
Problem-Solving and Adaptability
Customer satisfaction
Time management
Analytical thinker - data driven
Team player
Agile-scrum introduction - Stream Skills
Agile-scrum Advanced - Stream Skills
Setting up Agile project in Jira - Stream Skills
Intro to Lean Six Sigma, GoSkills
Lean Six Sigma - Yellow Belt, GoSkills
Lean Six Sigma Principles - Green Belt, GoSkills Team Leadership, GoSkills
Microsoft Excel 365 - Basic, GoSkills
Team leadership - GoSkills
All Certificates can be found at - https://drive.google.com/drive/folders/1ktArFdERhlgkApw6wOCIbxCPfD9Bgx5l?usp=sharing
Google Sheets
Confluence
Jira
Mambu
Zendesk
Salesforce
Looker
As a Senior Credit Services Associate at Tide LTD, I participated in a six month one-to-one mentorship program with our Senior Operations Manager. This experience offered me direct exposure to daily leadership practices. I took on additional responsibilities typically handled by the Senior Operations Analyst, including conducting analysis for business area growth, supporting member-facing teams and more. I provided data-driven insights using Google Sheets, utilizing charts and graphs to inform decision-making. This mentorship significantly enhanced my knowledge and provided valuable guidance for my career development.