DIMITRIOS KONSTANTINOU
Summary
Residence Sofia, Bulgaria
Family Status
Marital Status: Single
Nationality: Canadian
Citizenship: Greek
Objective: To obtain a Senior Surveillance position that will foster growth, stability, and opportunities for advancement.
Overview
27
27
years of professional experience
1
1
English
1
1
Greek
1
1
Russian
Work History
Surveillance Shift Supervisor/Manager
Palms Royal
Sofia
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Surveillance Special Investigations Manager
Nagaworld
Phnom Penh, Cambodia
04.2022 - 10.2022
- Enhanced efficiency by developing and implementing investigative procedures and strategies for the team.
- Fostered a positive work environment focused on teamwork, innovation, open communication lines among employees.
- Provided expert guidance to junior investigators, enhancing their skills and performance levels.
Surveillance Assistant Manager
Tigre de Cristal
Vladivostok, Russia
07.2019 - 03.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Surveillance Investigator/Appointed Surveillance Trainer
Tigre de Cristal
Vladivostok, Russia
03.2015 - 07.2019
- Conducted mobile and stationary surveillance on subjects of [Type] investigations.
- Documented detailed reports of investigative findings, ensuring accurate representation of facts for clients or legal proceedings.
- Collaborated with fellow investigators to develop strategies for complex cases, resulting in efficient resolutions.
- Maintained a high level of professionalism while conducting investigations, ensuring ethical conduct at all times.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Supervised or trained surveillance observers.
Senior Surveillance Supervisor/Appointed Surveillance Trainer
Regency Casino Mont Parnes
Athens, Greece
03.2004 - 06.2014
- Reduced security threats by conducting thorough investigations and compiling detailed reports for management.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Increased accuracy in incident reporting through consistent documentation processes and effective analysis of video footage.
- Evaluated the effectiveness of surveillance methods regularly, identifying areas for improvement and implementing necessary changes to maintain optimal levels of security coverage.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Spearheaded the creation of a surveillance policies and procedures manual, ensuring uniformity in performance standards across all team members.
- Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
Senior Surveillance Operator
Regency Casino Mont Parnes
Athens, Greece
06.2003 - 03.2004
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Surveillance Operator
Aegean Casino
Siros, Greece
02.2001 - 06.2003
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
Surveillance Operator
Playboy Casino
Rhodes, Greece
09.1999 - 02.2001
- Enhanced casino security by diligently monitoring surveillance equipment and identifying suspicious activities.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Monitored gambling activities for compliance with state and local regulations.
Surveillance Operator
Aegean Casino
Siros, Greece
04.1997 - 09.1999
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
Education
undefined
David & Mary Thompson
Collegiate
1984
Financial Management - undefined
2022
Management Overview Regency Casino - undefined
Tigre De
2019
Body Language Regency Casino - undefined
Casino Surveillance Rhodes
2009
undefined
1999
Casino Surveillance Aegean - undefined
ICTS Security Tel Aviv Israel
1997
undefined
1996
Skills
- Skills and Proficiencies
- Exceptional knowledge of all aspects of casino operations and table games
- Deep knowledge and understanding of company and department rules, regulations, policies, and procedures
- Proficient in meticulously optimizing workflow efficiency, prioritizing tasks, and deadlines with the highest standards of performance
- Promoting a safe and productive work environment
- Extensive knowledge of cheating and casino fraud methodology including countermeasures
- Strong attitude for a functional collaboration
- Excellent ability to operate all surveillance cameras, monitors, video equipment and other CCTV monitoring systems
- Outstanding ability to identify methods of cheating and fraud
- Experienced coach and team contributor
- Strong computer skills and exceptional math aptitude
- Skilled in
- Risk Assessment and Business Continuity
- Extensive training and experience in Body Language
- Exceptional reporting and communication skills
- Proven leadership and managerial skills
- Experience in a multinational work culture and environment
Interests
ACHIEVEMENTS
, Identified internal deception involving F&B staff 2006,
Regency Casino
Discovered internal scam involving gaming staff with customer 2007, Regency Casino
Spotted internal fraud involving gaming staff 2009,
Regency Casino
Identified internal deception involving F&B staff 2011,
Regency Casino
Identified players abusing points system {fraud}, to obtain gifts from loyalty club and other benefits, 2017, Tigre de Cristal Casino
Timeline
Surveillance Shift Supervisor/Manager
Palms Royal
04.2024 - Current
Surveillance Special Investigations Manager
Nagaworld
04.2022 - 10.2022
Surveillance Assistant Manager
Tigre de Cristal
07.2019 - 03.2021
Senior Surveillance Investigator/Appointed Surveillance Trainer
Tigre de Cristal
03.2015 - 07.2019
Senior Surveillance Supervisor/Appointed Surveillance Trainer
Regency Casino Mont Parnes
03.2004 - 06.2014
Senior Surveillance Operator
Regency Casino Mont Parnes
06.2003 - 03.2004
Surveillance Operator
Aegean Casino
02.2001 - 06.2003
Surveillance Operator
Playboy Casino
09.1999 - 02.2001
Surveillance Operator
Aegean Casino
04.1997 - 09.1999
undefined
David & Mary Thompson
Collegiate
Financial Management - undefined
Management Overview Regency Casino - undefined
Tigre De
Body Language Regency Casino - undefined
Casino Surveillance Rhodes
Casino Surveillance Aegean - undefined
ICTS Security Tel Aviv Israel