DIMITRIOS KONSTANTINOU
Sofia
Summary
Experienced professional seeking a Senior Surveillance position with a focus on growth, stability, and advancement opportunities.
Overview
25
25
years of professional experience
Work History
Surveillance Shift Supervisor/Manager
Palms Royal
4 2024 - Current
- Performed regular audits of internal controls to identify weaknesses in current processes that could lead to potential risks or breaches in security measures.
- Updated surveillance policies and procedures as needed to reflect changes in industry best practices or regulatory requirements.
Surveillance Special Investigations Manager
Nagaworld
04.2022 - 10.2022
- Ensured compliance with relevant laws, regulations, and policies throughout all aspects of investigative work.
- Conducted comprehensive investigations that led to the successful resolution of complex cases.
- Fostered a positive work environment focused on teamwork, innovation, open communication lines among employees.
- Enhanced efficiency by developing and implementing investigative procedures and strategies for the team.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Surveillance Assistant Manager
Tigre de Cristal
07.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Facilitated team-building activities, enhancing team cohesion and morale.
Senior Surveillance Investigator/Appointed Surveillance Trainer
Tigre de Cristal
03.2015 - 07.2019
Senior Surveillance Supervisor/Appointed Surveillance Trainer
Regency Casino Mont Parnes
03.2004 - 06.2014
- Minimized risk of theft or fraud through diligent monitoring of gaming floor activities and transactions.
- Reduced security threats by conducting thorough investigations and compiling detailed reports for management.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Evaluated the effectiveness of surveillance methods regularly, identifying areas for improvement and implementing necessary changes to maintain optimal levels of security coverage.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
Senior Surveillance Operator
Regency Casino Mont Parnes
06.2003 - 03.2004
Surveillance Operator
Aegean Casino
02.2001 - 06.2003
Surveillance Operator
Playboy Casino
09.1999 - 02.2001
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Surveillance Operator
Aegean Casino
4 1997 - 09.1999
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Education
1984 -
David & Mary Thompson Collegiate
Toronto, CanadaSkills
Exemptional knowledge of all aspects of casino operations and table games
Deep knowledge and understanding of company and department rules, regulations, policies, and procedures
Proficient in meticulously optimizing workflow efficiency, prioritizing tasks, and deadlines with the highest standards of performance
Promoting a safe and productive work environment
Extensive knowledge of cheating and casino fraud methodology including countermeasures
Strong attitude for a functional collaboration
Excellent ability to operate all surveillance cameras, monitors, video equipment and other CCTV monitoring systems
Outstanding ability to identify methods of cheating and fraud
Experienced coach and team contributor
Strong computer skills and exceptional math aptitude
Skilled in Risk Assessment and Business Continuity
Extensive training and experience in Body Language
Exceptional reporting and communication skills
Proven leadership and managerial skills
Experience in a multinational work culture and environment
Accomplishments
- Identified internal deception involving F&B staff 2006, Regency Casino
- Discovered internal scam involving gaming staff with customer 2007, Regency Casino
- Spotted internal fraud involving gaming staff 2009, Regency Casino
- Identified internal deception involving F&B staff 2011, Regency Casino
- Identified players abusing points system {fraud}, to obtain gifts from loyalty club and other benefits, 2017, Tigre de Cristal Casino
Contact
+359892396077, +306956294163, dimitrioskonstantinou069@gmail.com, survdimi@hotmail.com, https://www.linkedin.com/in/dimitris-konstantinou-94357387?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BR%2By6jl79RgGke1AgLvgKvw%3D%3D
Languages
English
Greek
Russian
References
Available upon request
Training
- Management Mindset, Nagaworld Casino, 2022-01-01
- Financial Management, Tigre De Cristal Casino, 2019-01-01
- Management Overview, Regency Casino, 2009-01-01
- Body Language, Regency Casino, 2009-01-01
- Casino Surveillance, Rhodes Casino, 1999-01-01
- Casino Surveillance, Aegean Casino, 1997-01-01
- ICTS Security, Tel Aviv Israel, 1996-01-01
Timeline
Surveillance Special Investigations Manager
Nagaworld
04.2022 - 10.2022
Surveillance Assistant Manager
Tigre de Cristal
07.2019 - 03.2021
Senior Surveillance Investigator/Appointed Surveillance Trainer
Tigre de Cristal
03.2015 - 07.2019
Senior Surveillance Supervisor/Appointed Surveillance Trainer
Regency Casino Mont Parnes
03.2004 - 06.2014
Senior Surveillance Operator
Regency Casino Mont Parnes
06.2003 - 03.2004
Surveillance Operator
Aegean Casino
02.2001 - 06.2003
Surveillance Operator
Playboy Casino
09.1999 - 02.2001
Surveillance Shift Supervisor/Manager
Palms Royal
4 2024 - Current
Surveillance Operator
Aegean Casino
4 1997 - 09.1999
1984 -
David & Mary Thompson Collegiate