Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Borislav Ivanov

Borislav Ivanov

Senior Software Support Engineer
Sofia

Summary

Adept at troubleshooting software functionality,debugging software issues and providing high-level support to clients. Strong focus on team collaboration and adapting to evolving requirements. Leveraging problem-solving abilities and teamwork, I've spearheaded process optimizations and mentored junior engineers, markedly boosting efficiency and product delivery standards.


Overview

7
7
years of professional experience
2
2
Languages

Work History

Senior Software Support Engineer

Tek Experts EOOD
03.2020 - 08.2025
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Mentored junior engineers, fostering professional growth, and enhancing team productivity.
  • Managed multiple products simultaneously while maintaining strict deadlines and high-quality standards.
  • Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
  • Coordinated deployments of new software, feature updates, and fixes.

Software Support Engineer

Tek Experts EOOD
09.2018 - 03.2020
  • Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions.
  • Improved team productivity with consistent communication, collaboration, and knowledge sharing among peers.
  • Researched and identified solutions to technical problems.
  • Provided clear and concise documentation of technical issues to facilitate efficient handoffs between support tiers.
  • Collaborated with development teams to provide valuable feedback for software improvements and bug fixes.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

High School Diploma -

Professional High School of Electrical Engineering
Sofia, Bulgaria
06-2013

Secondary Specialized Education - Hardware And Software Engineering

Professional High School of Electrical Engineering
Sofia, Bulgaria
06-2013

Skills

    Problem-solving abilities

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Additional Information

I have experience with the following technologies:
Databases - Oracle, PostgreSQL, MongoDB, MS SQL, also understanding SQL and Querying Databases
Operating Systems - Linux, Windows, Windows Server

Networking - hands-on experience in networking, network protocols(HTTP/HTTPS), troubleshooting methodologies, and the interaction between software and network infrastructure.
Web Servers - Nginx, Apache

Web Services - REST, SOAP
Cloud - Google Cloud, Azure, Azure Active Directory now known as Microsoft Entra ID

Virtual Environment - Experience with VMware and Azure VM products for creating and managing virtual machines (VMs) on servers.
Containerization - Docker: Experience in using Docker to create, manage, and deploy containers for applications in isolated environments.
Docker Compose: Ability to define and manage multi-container Docker applications with Docker Compose. Beginner knowledge in Kubernetes.

Debugging and log troubleshooting - Strong understanding and ability of debugging various issues and analyzing the debug logs related to them.
Microsoft Windows Office Suite
Installation and Administration of Operating Systems
Hardware experience with personal computers - Assembling computer configurations, diagnosing computer configurations, installing and maintaining peripheral devices like printers.
I have experience with GitHub and have completed independent automation projects in which I used Google Cloud, Docker, Ansible, and Terraform.

Timeline

Senior Software Support Engineer

Tek Experts EOOD
03.2020 - 08.2025

Software Support Engineer

Tek Experts EOOD
09.2018 - 03.2020

High School Diploma -

Professional High School of Electrical Engineering

Secondary Specialized Education - Hardware And Software Engineering

Professional High School of Electrical Engineering
Borislav IvanovSenior Software Support Engineer