Zornitsa Mircheva
Burgas
Summary
Proven track record in enhancing operational efficiency and customer satisfaction across diverse roles, from Expert Logistics at Promet Steel JSC to Assistant Manager at BM Restaurants. Excelled in project planning and verbal communication, significantly reducing accident rates and resolving customer issues swiftly. Demonstrates exceptional social perceptiveness and dependability, fostering strong team collaboration and client relations.
Overview
6
6
years of professional experience
Work History
Expert Logistics
Promet Steel JSC
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Order Coordinator
Metro Cash and Carry Bulgaria
03.2023 - 11.2023
- Resolved customer issues related to orders, addressing concerns promptly and professionally.
- Implemented effective quality control measures to minimize discrepancies between ordered items and received shipments.
- Developed strong relationships with suppliers, negotiating favorable terms for both parties involved in transactions.
- Maintained comprehensive documentation of all orders, enabling easy retrieval of information when needed.
Event Planner
PPX Events
06.2022 - 10.2022
- Coordinated schedules and timelines for events.
- Coordinated seamless transitions between event segments, maintaining a smooth flow and minimizing downtime for attendees.
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
Vendor Consultant
Cherry by Mary
10.2021 - 06.2022
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
- Maintained accurate records on all transactions, payments, and correspondence with vendors, ensuring transparency and compliance.
- Processed transactions by calculating purchase totals and collecting payments.
- Visited customers to stock retail shelves and document inventory levels.
Pool Supervisor
Smart Management Group
06.2021 - 09.2021
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Reduced accident rates through consistent monitoring and proactive intervention in potentially hazardous situations.
- Conducted regular safety drills with staff, reinforcing emergency response protocols and ensuring quick action during emergencies.
- Strengthened relationships with local schools and organizations by offering discounted group rates for swim lessons or pool events.
Vendor Consultant
Cherry by Mary
02.2021 - 06.2021
Assistant Manager
BM Restaurants
05.2019 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Hostess
BM Restaurants
05.2018 - 03.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Logistics
Nikola Vaptsarov Naval Academy
Varna 04.2001 -
Skills
Social Perceptiveness
Project Planning
Verbal Communication
Customer Relations
Dependable and Responsible
Languages
Bulgarian
Native language
English
Upper intermediate
B2
German
Intermediate
B1
Timeline
Expert Logistics
Promet Steel JSC
12.2023 - Current
Order Coordinator
Metro Cash and Carry Bulgaria
03.2023 - 11.2023
Event Planner
PPX Events
06.2022 - 10.2022
Vendor Consultant
Cherry by Mary
10.2021 - 06.2022
Pool Supervisor
Smart Management Group
06.2021 - 09.2021
Vendor Consultant
Cherry by Mary
02.2021 - 06.2021
Assistant Manager
BM Restaurants
05.2019 - 09.2019
Hostess
BM Restaurants
05.2018 - 03.2019
Bachelor of Arts - Logistics
Nikola Vaptsarov Naval Academy
04.2001 -
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