Zornitsa Kakevska
Bankia
Summary
Results-driven professional with expertise in quality standards, customer relationship building, and training and development. Demonstrates proficiency in Microsoft Office Suite, VBA programming, and test automation frameworks to optimize processes and enhance operational efficiency. Adept at influencing and persuasion, with a strong ability to manage budgets effectively while driving impactful outcomes. Committed to leveraging technical skills and strategic insights to support organizational growth and innovation.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Team Lead Depositary Officer
Apex Group LTD
Sofia
2024.05 - 2025.04
- Company Overview: Financial sector
- Supervise a team within the department
- Training team members
- Overseeing employee performances
- Assigning tasks to employees
- Prepare and track quarterly and monthly KPIs
- Actively suggest areas for improvement or efficiencies to process
Depositary Officer
Apex Group LTD
Sofia
2022.08 - 2024.05
- Company Overview: Financial sector
- Ensures administration and technical support to the Depositary department
- Verifying manual and automated NAV and GAV calculations
- Control activities in the Depositary oversight for both UCITS and NON-UCITS
- Provide support in ensuring all 'Other Assets' are properly recorded and registered
- Working on Expense Checks (manually check and calculate all accrued taxes – Management fee; Depositary fee; Audit Fee; Administration Fee; Performance Fee and etc.) using all needed legal and financial documents
- Due Diligence assessments
Expert Credit Administration
Procredit Bank
Sofia
2019.01 - 2022.07
- Company Overview: Banking sector
- Process approved commercial and consumer loan applications
- Prepare loan documents and closing instruction letters as appropriate
- Transmits loan compliance packages to the lenders
- Verify lending compliance issues and regulations
Senior Specialist Micro Business
United Bulgarian Bank
Sofia
2017.12 - 2019.01
- Company Overview: Banking sector
- Provide information regarding the bank’s products and services to corporate clients
- Proactively manage the portfolio of assigned high value clients
- Responsible for customer satisfaction and retention
- Actively engages in business networking and community activities to achieve sales target
- Engages in cross-selling and refers customers to other business segments as appropriate
Customer Service Representative
United Bulgarian Bank
Sofia
2016.08 - 2017.12
- Company Overview: Banking sector
- Provide information regarding the bank’s products and services to individual clients
- Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Provide information to customers on their account status and account balances
Back office payment specialist
United Bulgarian Bank
Sofia
2015.09 - 2016.08
- Company Overview: Banking sector
- Customer service
- Work with payment orders and foreign currency transfers
- Perform end-of-day procedures on the core banking system
- Perform support and administration activities for the core banking system on a daily basis
Consultant Internship
United Bulgarian Bank
Sofia
2015.07 - 2015.08
- Company Overview: Banking sector
- Customer service
- Studying about the banking products
- Provide help to the team
Education
Master’s Degree - Business Information Systems
D.A. Tsenov Academy of Economics
2017.08 - 2018.06
Bachelor’s Degree - Finance
D.A. Tsenov Academy of Economics
2012.06 - 2017.06
Skills
- Knowledge of quality standards
- Influencing and persuasion prowess
- Microsoft office suite competency
- I-apply
- Training and Development
- Customer relationship building
- Test automation frameworks
- Budgeting proficiency
- VBA programming experience
Personal Information
- Date of birth: 11/11/93
- Nationality: Bulgarian
Languages
English
Upper intermediate
Timeline
Team Lead Depositary Officer
Apex Group LTD
2024.05 - 2025.04
Depositary Officer
Apex Group LTD
2022.08 - 2024.05
Expert Credit Administration
Procredit Bank
2019.01 - 2022.07
Senior Specialist Micro Business
United Bulgarian Bank
2017.12 - 2019.01
Master’s Degree - Business Information Systems
D.A. Tsenov Academy of Economics
2017.08 - 2018.06
Customer Service Representative
United Bulgarian Bank
2016.08 - 2017.12
Back office payment specialist
United Bulgarian Bank
2015.09 - 2016.08
Consultant Internship
United Bulgarian Bank
2015.07 - 2015.08
Bachelor’s Degree - Finance
D.A. Tsenov Academy of Economics
2012.06 - 2017.06