Zhivko Zhelev
Sofia
Summary
Experienced in the gaming industry, most recently as Head of Games at Square Ventures. Focused on enhancing player experience, maintaining strong partner relationships, and optimizing internal processes.
Overview
6
6
years of professional experience
Work History
Head of Games
Square Ventures
03.2024 - Current
- Working with game providers to ensure an engaging selection of content for players.
- Close collaboration with our marketing team for all game-related promo activity
- Working with our product team to outline and track projects for back-end and front-end improvement
- Monitoring technical performance to ensure our platform is functioning smoothly
- Working closely with our support team to resolve any emerging issues
- Keeping tabs on rising trends in the industry
- Onboarded a new team member with no experience to the role of Junior Casino Manager
Games Manager
Square Ventures
09.2023 - 03.2024
- Gained knowledge of a different market than previous company
- Daily contact with more game providers than before
Casino Operations Specialist
Fuse Media
10.2022 - 10.2023
- Learned basic skills of Casino Management
- Daily operations included adding new releases, working with promo team, creating settings in BO
Customer Support
Fuse Media
02.2021 - 10.2022
- VIP Customer Support Team
- Regularly exceeded team targets
- Providing feedback to improve various work processes.
- Finding/creating ways to automate repetitive tasks and sharing them with my team.
Sales Representative
Mega Optik
06.2019 - 01.2021
- Gained experience working with customers face to face.
- Carried full responsibility for the workspace.
- Trained new colleagues.
Software QA Tester
SEGA Black Sea
07.2020 - 09.2020
- Part time associate position testing the video game 'Football Manager 2020'.
- Learned best practices for describing software issues as clearly as possible for faster resolution and better tracking.
- Provided new feature suggestions, which were implemented.
Education
Bachelor's - English And American Studies
Sofia University "St. Kliment Ohridski"
04.2001 -
Skills
Effective Communication
Technically Literate
Proactive and Self-Motivated
Spreadsheets
Timeline
Head of Games
Square Ventures
03.2024 - Current
Games Manager
Square Ventures
09.2023 - 03.2024
Casino Operations Specialist
Fuse Media
10.2022 - 10.2023
Customer Support
Fuse Media
02.2021 - 10.2022
Software QA Tester
SEGA Black Sea
07.2020 - 09.2020
Sales Representative
Mega Optik
06.2019 - 01.2021
Bachelor's - English And American Studies
Sofia University "St. Kliment Ohridski"
04.2001 -
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