Zhenina Vladimirova-Hristova
Customer Technical Support Agent
Kostinbrod
Summary
A highly motivated and detail-oriented professional with experience in providing a customer support to resolve technical issues and sales.
My past expertise lies in developing and implementing food safety management systems compliant with ISO 9001, ISO 22000, ISO 14001, and FSSC standards. I am adept at conducting thorough internal audits and maintaining strict adherence to regulations and standards, ensuring the highest level of quality and safety.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Agent
Postbank
10.2025 - 11.2025
- Assisted call-in customers with questions and orders about consumer/commodity credits.
- Also I had sold credit cards and credit card/ credit insurances to the customers.
Customer Technical Support Agent
Telus Digital
04.2024 - 10.2025
- I provide technical support to customers for software and hardware issues in Spanish. I'm working with clients through emails, chats, and calls/video calls: Meet.
- I resolve issues quickly and efficiently, leading to higher customer satisfaction.
- I communicate with other teams to achieve rapid resolution of ongoing cases.
- Providing support for Google Workspace-the all settings in the Administration Console and Gmail, Drive, Google Calendar, Google Meet, Google Docs, Google Sheets, Google Classroom, Google Contacts, Forms, Presentations and Sheets.
- Helping with email sending, receiving and authorization configurations like DNS records, POP/IMAP and SMTP-Relay configuration.
- Working with Salesforce ticketing application.
Maternity Leave
The Kids :)
01.2016 - 04.2024
Quality Assurance specialist
Suiko LTD
12.2014 - 01.2015
- Quality management of the production process and final products
- Responsibility for compliance with and maintenance of the food quality and safety management system, in accordance with IFS 6.
- Responsibility for healthy and safe working conditions
Food safety and quality consultant
Bulgap LTD
05.2014 - 11.2014
- Development and implementation of food quality and safety management systems according to the standards: ISO 9001: 2008, ISO 22000, FSSC.
- Performing internal audits of food quality and safety management systems according to the standards: ISO 9001: 2008, ISO 22000, FSSC
Junior expert/auditor
Central Office of the Bulgarian Food Safety Agency
03.2011 - 04.2014
- Preparation, implementation and follow-up in carrying out internal audits.
- Audit of the regional food safety directorates.
- Participation in trainings organized by the European Commission
Technical secretary
Vitapharm EOOD
06.2010 - 08.2010
- Introduction of drug classes in specialized software, preparation of prices
Education
Biotechnologist-Master -
University "Prof. Dr. Asen Zlatarov" Burgas
01.2012
Biotechnologist-Master - undefined
University "Prof. Dr. Asen Zlatarov" Burgas
01.2010
Teacher of Biology and Chemistry - Bachelor -
Sofia University "St. Kliment Ohridski"
07.2008
Skills
Initiative
Languages
Spanish
Advanced (C1)
English
Intermediate (B1)
Timeline
Sales Agent
Postbank
10.2025 - 11.2025
Customer Technical Support Agent
Telus Digital
04.2024 - 10.2025
Maternity Leave
The Kids :)
01.2016 - 04.2024
Quality Assurance specialist
Suiko LTD
12.2014 - 01.2015
Food safety and quality consultant
Bulgap LTD
05.2014 - 11.2014
Junior expert/auditor
Central Office of the Bulgarian Food Safety Agency
03.2011 - 04.2014
Technical secretary
Vitapharm EOOD
06.2010 - 08.2010
Biotechnologist-Master - undefined
University "Prof. Dr. Asen Zlatarov" Burgas
Teacher of Biology and Chemistry - Bachelor -
Sofia University "St. Kliment Ohridski"
Biotechnologist-Master -
University "Prof. Dr. Asen Zlatarov" Burgas