Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Zahraa Alaa

Zahraa Alaa

Baghdad

Summary

Innovative and detail-oriented UX/UI designer with a passion for creating intuitive and visually appealing web and mobile applications. Skilled in user research, wireframing, prototyping, and visual design. Adept at collaborating with cross-functional teams to deliver user-centered solutions. Proficient in modern design tools such as Figma, Sketch, and Adobe XD. Committed to continuous learning and staying updated with the latest design trends and technologies. Experienced in conducting usability testing and incorporating feedback to enhance user experience. Strong understanding of responsive design principles and accessibility standards. Proven ability to manage multiple projects and meet tight deadlines. Excellent communication and problem-solving skills. Enthusiastic about leveraging design to solve complex problems and improve user satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Helpdesk Engineer & UI Designer

Horizon Scope Telecommunication Company
03.2024 - Current
  • Provide IT support for 100+ users, resolving technical issues efficiently.
  • Manage Active Directory, Microsoft 365 Admin, and cloud-based services.
  • Designed and implemented the company’s HR management system UI/UX, including attendance reporting, department and shift management, and role-based privileges.
  • Contributed to internal UI/UX improvements by identifying workflow bottlenecks and creating optimized solutions.
  • Collaborated with cross-functional teams to enhance system usability and ensure alignment with business goals.

UI/UX Designer (Part Time)

CuneiCode Company
01.2022 - Current
  • Conducted user research and analysis to understand user needs and behaviors, creating personas and journey maps.
  • Designed wireframes, storyboards, and prototypes to visualize and iterate on design concepts.
  • Built and maintained design systems, ensuring consistency across web and mobile platforms.
  • Developed high-fidelity UI designs and interactive prototypes using tools like Figma, Sketch, and Adobe XD.
  • Collaborated with cross-functional teams, including developers, product managers, and stakeholders, to ensure design alignment with business goals.
  • Conducted usability testing and A/B testing to gather user feedback and improve design solutions.
  • Implemented responsive design principles to ensure seamless user experiences across various devices and screen sizes.
  • Ensured designs met accessibility standards (WCAG) to provide inclusive user experiences.
  • Managed multiple design projects simultaneously, prioritizing tasks and meeting tight deadlines.
  • Presented design concepts and solutions to stakeholders, incorporating feedback to refine and enhance designs.
  • Stayed updated with the latest design trends, tools, and technologies to continuously improve design skills and processes

Helpdesk Support Engineer

Al-Nasik Islamic Bank
05.2022 - 03.2024
  • Delivered UAT sessions with stakeholders to validate software performance.
  • Managed SQL report generation and system performance monitoring.
  • Provided advanced technical support (VMware, VDI) and training sessions for staff.
  • Developed custom reporting tools to enhance data visibility and usability.

Customer Service

Al-Nasik Islamic Bank
04.2020 - 05.2022
  • Facilitated daily banking transactions with strict compliance to AML policies.
  • Led onboarding and training of new bank users and internal staff.
  • Handled customer inquiries, account management, and fund transfers effectively.

Education

Bachelor of Information And Communication Engineer -

University of Baghdad
06-2019

Skills

  • Design Systems: Component creation, documentation, and maintenance
  • Visual Design: Typography, color theory, layout, and brand consistency
  • UI/UX Design: Wireframing, prototyping, interaction design
  • Research & Testing: Personas, journey mapping, usability testing, A/B testing
  • Accessibility: WCAG standards and inclusive design principles
  • Prototyping Tools: Figma, Adobe XD, Illustrator, Photoshop, Sketch
  • Development Knowledge: HTML, CSS, JavaScript, React basics
  • Collaboration & Mentorship: Design reviews, guiding junior designers, cross-functional teamwork
  • Communication & Leadership: Stakeholder presentations, feedback integration
  • Project Management: Agile methodologies, task prioritization, deadline management

Certification

  • Foundation of User Experience (UX) Design: Google
  • Start the UX Design Process: Empathize, Define, and Ideate
  • Create High-Fidelity Designs and Prototypes in Figma : Google
  • Introduction to Front-End Development: Meta
  • Programming with JavaScript: Meta
  • Version Control: Meta
  • HTML and CSS in depth: Meta
  • React Basics: Meta
  • Advanced React: Meta
  • Principle of UI/UX Design: Meta

Websites

Timeline

Helpdesk Engineer & UI Designer

Horizon Scope Telecommunication Company
03.2024 - Current

Helpdesk Support Engineer

Al-Nasik Islamic Bank
05.2022 - 03.2024

UI/UX Designer (Part Time)

CuneiCode Company
01.2022 - Current

Customer Service

Al-Nasik Islamic Bank
04.2020 - 05.2022

Bachelor of Information And Communication Engineer -

University of Baghdad

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Zahraa Alaa