Yulia Karemova

Services Business Consultant - FRANCE - Juniper Networks

• Responsible to obtain and grow main French customer accounts (banks, universities, ministries, etc.), working along with Service Business Managers and sales.
• Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Manager role.
• Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
• Boosted client satisfaction by proactively addressing concerns and implementing tailored account management strategies.
• Experience with data administration, quote creation with detailed knowledge of all tools, systems, processes and policies to maintain quoting, entitlement and good service delivery.
• Collaborated across departments to ensure seamless communication and coordination in support of joint initiatives.

• Increased sales revenue by building and maintaining strong relationships with key clients.
• Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
• Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
• Implemented CRM systems to efficiently track client interactions and enhance customer service.
• Mentored junior sales representatives, improving overall team performance and productivity.
• Increased customer satisfaction ratings by successfully resolving challenges.
• Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating a vast network of contacts within the industry.
• Managed a portfolio of high-profile accounts, delivering exceptional levels of customer satisfaction and account retention.
• Exceeded sales targets consistently by implementing effective communicative techniques.

• Managed a a high volume portfolio of accounts, ensuring all renewals were completed accurately and on time.
• Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
• Communicated with customers to resolve common title issues.
• Coordinated price adjustment between buyers and sellers.
• Streamlined the renewal process with improved communication and collaboration across departments.
• Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
• Increased customer retention by proactively identifying and resolving potential issues.
• Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
• Strengthened client relationships by delivering consistent, high-quality service and support.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Built customer loyalty and retention by delivering excellent experiences.

• Assisted in maintaining a calm and orderly classroom environment, promoting a positive learning atmosphere.
• Improved classroom management by implementing Montessori principles and techniques.
• Built strong relationships with parents through open lines of communication and active participation at school events, fostering trust between families and educators.
• Promoted parent involvement in their child''s education through regular communication and opportunities for collaboration on school events or activities.

• teaching different lessons on a broad range of topics using Suggestopedia method (recognized by UNESCO as one of the best teaching methods).
• create original suggestopedic teaching materials and resources.
• use creative art techniques, such as knitting, painting, drawing and providing a variety of craft classes.
• Developed strong relationships with children, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• organize and implement camps and daily summer activities

• Developed innovative lesson plans to engage my French private students in English language learning.
• Prepared and implemented lesson plans covering required course topics with individual approach.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions.

• Developed innovative lesson plans to engage adult students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.
• Prepared comprehensive English curriculum for multiple classes.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.