Yordanka Delieva - Nikolaeva
Sofia
Overview
11
11
years of professional experience
Work History
Sales Agent
Emag International OOD
Sofia, Sofia-Capital
10.2019 - Current
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Achieved top performer status within the company due to consistent high sales numbers.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Courier
Benedetta 83 LTD
05.2018 - 08.2018
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Followed company policies and procedures during shift.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Animator
Cepital City Center OOD
02.2015 - 08.2018
Animator
ER ES Velingrad EOOD
02.2014 - 02.2015
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Helped children learn how to complete small chores appropriate for age level.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
- Improved children''s social skills through engaging group activities and outings.
- Planned fun outings and educational activities to keep children entertained.
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
Education
High School Diploma -
Vasil Levski
Velingrad, Bulgaria 09.2025 -
Skills
Paperwork processing
Strategy development
Product demonstrations
Customer assistance
Client relations
Social media marketing
Networking
Consultative selling
Technical support
Sales strategy development
Building rapport
Adaptability to change
Resilience under pressure
Timeline
High School Diploma -
Vasil Levski
09.2025 -
Sales Agent
Emag International OOD
10.2019 - Current
Courier
Benedetta 83 LTD
05.2018 - 08.2018
Animator
Cepital City Center OOD
02.2015 - 08.2018
Animator
ER ES Velingrad EOOD
02.2014 - 02.2015
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