Yordan Vasilev
Varna
Summary
Dedicated to delivering exceptional customer care that drives satisfaction and loyalty. Proven expertise in establishing and nurturing strong client relationships while effectively identifying needs and providing tailored solutions. Exceptional time management skills, along with a deep understanding of the customer service industry, ensure efficient and impactful service delivery. Eager to contribute to a dynamic team, bringing a strong work ethic and a commitment to excellence.
Experienced with content creation, campaign management, and analytics. Utilizes strategic planning to enhance brand engagement and reach. Track record of leveraging insights to drive successful social media strategies.
Overview
9
9
years of professional experience
Work History
Social media marketing manager
Facebook
08.2017 - Current
- Help develop social media pages, manage those pages, and work with teams to create content on those pages.
- Track target demographics, and introduce them to content they enjoy, pushing them to interact more with a brand.
- At home
Bar Supervisor
Monkyes Restaurant
05.2022 - 10.2025
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation techniques and customer service standards.
- Collaborated with management to implement promotional events, increasing customer engagement.
- Managed inventory control, optimizing stock levels to reduce waste and improve cost efficiency.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business.
- Established standard operating procedures for bar operations, enhancing workflow efficiency and consistency.
Bartender
Brick Bar
04.2021 - 05.2022
- Keep bar running smoothly by handling day-to-day operations, managing resources, and employees, and creating a safe, fun environment for staff and customers.
- Dealing with different situations, problem-solving, communication with people, keeping everything together (for exm.: work, atmosphere, schedules)
- Trained and mentored junior bartenders in drink preparation and customer service techniques.
Bartender server
Gossip bar
09.2016 - 04.2021
- Welcoming and serving customers, accepting and executing orders, accepting invoices, teamwork skills, maintaining workplace hygiene, protecting entrusted stocks from damage.
Education
QA manual and automated testing -
Soft Academy
Sofia, Bulgaria05.2022
Computer programing with Java - beginner level - undefined
Software University - SoftUni
Sofia, Bulgaria07.2020
High school of natural sciences and mathematics "Ivan Vazov" -
Secondary School
Dobrich, Bulgaria06-2009
Navigation - undefined
Naval Academy "N. Vaptsarov"
10.2013
Skills
- Problem-solving skills
- Consistent
- Concentration
- Strong focus on accuracy
- Emotional awareness
- Excellent Communication skills
- Customer service skills
- Adaptability
- Determination
- Teamwork
- Time management
- Negotiation
- Analytical thinking and creativity
- Social media and promotions
- Paid advertising
LANGUAGES
Bulgarian
English
INTERESTS
Vibe coding, Artificial intelligence, Reading, Gaming, Traveling, Gym
Timeline
Bar Supervisor
Monkyes Restaurant
05.2022 - 10.2025
Bartender
Brick Bar
04.2021 - 05.2022
Social media marketing manager
Facebook
08.2017 - Current
Bartender server
Gossip bar
09.2016 - 04.2021
Computer programing with Java - beginner level - undefined
Software University - SoftUni
Navigation - undefined
Naval Academy "N. Vaptsarov"
QA manual and automated testing -
Soft Academy
High school of natural sciences and mathematics "Ivan Vazov" -
Secondary School