Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Yordan Arsov

London,United Kindom
Yordan Arsov

Summary

Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work. Motivated Head Waiter offering [Number] years of experience successfully serving customers in busy, [Type] restaurants. Skilled in sales and marketing activities with knowledgeable in craft beers and food safety guidelines. Restaurant Head Waiter with over [Number] years of experience in food and beverage industry. Fine dining expert and cheese connoisseur with extensive wine knowledge. Possessing dynamic presence and flare to create and enhance memorable customer experiences. Deadline-driven Head Waiter experienced in [Type] restaurant environments. Always looking for ways to contribute to customer needs, business operations, or team support. Successful coordinating efficient turning over of restaurant tables, maximising sales opportunities to drive revenue. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

Overview

7
years of professional experience
3
years of post-secondary education

Work History

Happy Bar and Grill
London, United Kindom

Head waiter
11.2021 - 12.2023

Job overview

  • Followed food hygiene and safety procedures in line with requirements.
  • Delivered quality service by providing warm and welcoming environment.
  • Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
  • Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Managed cash tips and reconciled tickets against till at end of shift.
  • Checked in with customers during meals to verify order accuracy and meet additional needs.

Shushi Samba
London, United Kindom

Bar supervisor
02.2020 - 10.2021

Job overview

  • Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
  • Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Ensured presentation of bar and staff met high-quality industry targets and brand values.

Pause Jeans
Sofia, Bulgaria

Clothes specialised seller
03.2017 - 01.2020

Job overview

  • Replenished stock regularly to meet customer demand.
  • Assessed customer tastes and budgets to recommend suitable items.
  • Advised customers on size selections to suit fit and shape requirements.
  • Created personal styling wardrobes based on bespoke client specifications.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Improved customer footfall through eye-catching window merchandising.
  • Worked closely with management to train new team members, supporting optimal sales productivity.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Minimised customer queueing through efficient till operation.
  • Maintained exceptional product knowledge, presenting item benefits and care advice to boost sales.
  • Processed customer payments and refunds using POS system.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Promoted new stock persuasively to increase high-value sales.
  • Increased average transaction value by promoting coordinating items and accessories.

Education

LCCA
London

NVQ Level 2 from Fashion Design
10.2018 - 09.2021

Skills

  • Cash handling expert
  • Upselling techniques
  • Efficient order processing
  • Bussing understanding
  • Health and safety protocol
  • Lightspeed Retail POS system

Languages

English
Advanced

Timeline

Head waiter

Happy Bar and Grill
11.2021 - 12.2023

Bar supervisor

Shushi Samba
02.2020 - 10.2021

LCCA

NVQ Level 2 from Fashion Design
10.2018 - 09.2021

Clothes specialised seller

Pause Jeans
03.2017 - 01.2020
Yordan Arsov