Yoanna Ruseva

As a senior customer support agent at an online travel agency, I manage escalated customer inquiries, utilize GDS systems for bookings, and ensure exceptional service across all channels. Additionally, I play a key role in creating schedules, collaborating with teams, and contributing to process improvement initiatives.

As a waitress, I excel in customer service, accurately taking orders, and promptly delivering food and drinks. With attention to detail and a friendly attitude, I ensure a positive dining experience and maintain cleanliness. I handle payments efficiently and collaborate well with the team to meet restaurant goals.

As Head Waitress, I lead the team to create great dining experiences. With an eye for detail and a focus on customer happiness, I manage operations, handle reservations, and ensure smooth service. I'm all about efficiency, professionalism, and exceeding expectations to maintain top-notch standards.

As a Sales Consultant at a clothing store, I help customers find their perfect outfits and handle payments efficiently. I strive to make every interaction memorable, ensuring accuracy and security in transactions. Additionally, I maintain an organized sales floor and collaborate with team members to achieve store objectives.