Yoanna Neikova
Sofia
Summary
Proactive and willing to work flexible hours. Collaborative, team player who strongly believes that the client satisfaction should always come first. Strongly interested in working in a fast-paced environment.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Qualification Center Agent
Advent Group Sofia
12.2020 - 03.2024
- Interviewing candidates on the phone and checking their English level
- Hosting online events, scheduling the candidates in the correct slots and looking out for technical issues
- Preparing excel files with statistics from previous projects
- Assisting with profile changes, account access and data accuracy within a CRM system
- Preparing the database needed in the software
- Delegating a part of the workload between the team
- Coordinating email communication with the candidates and business clients
- Training new coming colleagues on hosting online events.
Education
Bachelor of Arts - Sculpture
National Academy of Arts
11.2018 - Current
English certificate - undefined
Britanica
04.2016 - 05.2016
Skills
Time Management Skills
Problem Solving Skills
Interpersonal Communication Skills
Customer Service Skills
Multitasking Skills
Timeline
Senior Qualification Center Agent
Advent Group Sofia
12.2020 - 03.2024
Bachelor of Arts - Sculpture
National Academy of Arts
11.2018 - Current
English certificate - undefined
Britanica
04.2016 - 05.2016