Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoanna Neikova

Sofia

Summary

Proactive and willing to work flexible hours. Collaborative, team player who strongly believes that the client satisfaction should always come first. Strongly interested in working in a fast-paced environment.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Senior Qualification Center Agent

Advent Group Sofia
12.2020 - 03.2024
  • Interviewing candidates on the phone and checking their English level
  • Hosting online events, scheduling the candidates in the correct slots and looking out for technical issues
  • Preparing excel files with statistics from previous projects
  • Assisting with profile changes, account access and data accuracy within a CRM system
  • Preparing the database needed in the software
  • Delegating a part of the workload between the team
  • Coordinating email communication with the candidates and business clients
  • Training new coming colleagues on hosting online events.

Education

Bachelor of Arts - Sculpture

National Academy of Arts
11.2018 - Current

English certificate - undefined

Britanica
04.2016 - 05.2016

Skills

undefined

Timeline

Senior Qualification Center Agent

Advent Group Sofia
12.2020 - 03.2024

Bachelor of Arts - Sculpture

National Academy of Arts
11.2018 - Current

English certificate - undefined

Britanica
04.2016 - 05.2016

Similar Profiles

CREATE PROFILE
Yoanna Neikova