Yoanna Atanasova
Sofia
Overview
6
6
years of professional experience
2
2
Languages
Work History
Supply Chain Customer Service Expert
Sensata Technologies
07.2024 - Current
- Served as the first point of contact for clients, building strong relationships and ensuring clear communication
- Coordinated with clients to support demand planning, factoring in lead times for production, capacity constraints, raw material availability, and transit time from manufacturing sites to distribution centers to client
- Proactively identified risks related to delayed deliveries and production, implementing strategies to mitigate these risks
- Analyzed all data related to planning, stock levels, and deliveries, identifying trends, issues, and opportunities for process improvements, with a focus on achieving key performance indicators (KPIs).
PROJECT OPERATIONS SPECIALIST
HITACHI SOLUTIONS EUROPE
03.2023 - Current
- Project management and accounting – project lifecycle support including project setup, review, maintenance and closure
- Participate in the month end preparation and closing process – project billing, revenue recognition and project adjustments
- Managed monthly invoicing processes to ensure accurate and timely billing for projects
- Timesheet analysis, reporting and support to the business Support for internal and external audits – timesheet, project adjustments, credit notes etc.
OPERATIONS COORDINATOR
GEFCO BULGARIA
02.2020 - 03.2023
- Developing project plans, outlining scope, objectives, tasks, timelines, and resource requirements
- Managed logistics and supply chain operations for prominent companies in the beauty and cosmetics, electric automotive, and food and beverage industries. Responsibilities included overseeing transportation, distribution, and invoicing reports for globally recognized brands
- Conducted daily client calls to optimize operational processes and address concerns, fostering efficient collaboration
- Building and maintaining positive relationships with clients, understanding and meeting their expectations
- Coordinate closely with the accounting and planning departments to ensure timely and accurate deliveries with customer
DATA ANALYST
60K
07.2019 - 01.2020
- Performed analytics and maintenance on large databases across different industries
- Assessed the quality of the data through analysis
- Worked with data collection systems to assess data credibility
DATA ANALYST INTERN
AFEV STUDENT ASSOCIATION
03.2019 - 05.2019
- Generated surveys for the purpose of collecting and analyzing data based on a topic
- Planned and conducted interviews with students and teachers
- Transcribed interviews for the purpose of further analysis
Education
SOCIOLOGY
Université Nice Sophia Antipolis
Skills
Microsoft office
Power BI
Oracle
Odin application
Education
other
Timeline
Supply Chain Customer Service Expert
Sensata Technologies
07.2024 - Current
PROJECT OPERATIONS SPECIALIST
HITACHI SOLUTIONS EUROPE
03.2023 - Current
OPERATIONS COORDINATOR
GEFCO BULGARIA
02.2020 - 03.2023
DATA ANALYST
60K
07.2019 - 01.2020
DATA ANALYST INTERN
AFEV STUDENT ASSOCIATION
03.2019 - 05.2019
SOCIOLOGY
Université Nice Sophia Antipolis
Similar Profiles
Edna Irazema CardenasEdna Irazema Cardenas
Customer Service Manager at Sensata TechnologiesCustomer Service Manager at Sensata Technologies
DRAGOMIR STEFANOVDRAGOMIR STEFANOV
Project Manager - Vehicles at Sensata TechnologiesProject Manager - Vehicles at Sensata Technologies
Francisco Javier Rocha MuñozFrancisco Javier Rocha Muñoz
Customer Service at Sensata TechnologiesCustomer Service at Sensata Technologies
Ivanka NikolovaIvanka Nikolova
Supply Constraint Manager at Sensata TechnologiesSupply Constraint Manager at Sensata Technologies
Lyubomir NikovskiLyubomir Nikovski
Research and Development Engineer at NasekomoResearch and Development Engineer at Nasekomo