Summary
Overview
Work History
Education
Skills
Languages
Software
Hobbies
Timeline
Generic

Yoana Yurukova

Sofia

Summary

High-energy person with proven critical thinking skills and project management abilities gained during administrative career. Experienced in managing requirements and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Global Tech Markets
10.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded proactively and positively to rapid change.


Office Administrator

FBK String LTD
05.2024 - Current
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Waitress

CAVO Beach Bar
06.2023 - 09.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Barista

Dolche Crema Cafe
05.2022 - 10.2022
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Helped management keep adequate supply on hand by notifying of shortages.

Education

Masters Degree - Civil Engineering

University of Architecture, Civil Eng. And Geodesy
05.2027

Skills

  • Analytical Skills
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Multitasking
  • Self Motivation
  • Attention to Detail
  • Problem-solving abilities
  • Task Prioritization
  • Organizational Skills

Languages

Bulgarian
Native language
English
Advanced
C1
German
Upper intermediate (B2)

Software

Microsoft Word


SAP2000

Hobbies

Reading, sports and learning new things.

Timeline

Customer Service Representative

Global Tech Markets
10.2024 - Current

Office Administrator

FBK String LTD
05.2024 - Current

Waitress

CAVO Beach Bar
06.2023 - 09.2023

Barista

Dolche Crema Cafe
05.2022 - 10.2022

Masters Degree - Civil Engineering

University of Architecture, Civil Eng. And Geodesy

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Yoana Yurukova