YAVOR VIKTOROV
Sofia
Summary
Detail-oriented IT System Administrator experienced in Front-end R&D, Technical Support, and Help-Desk roles. Enhanced team efficiency by collaborating with Operations, Administration, QA, and R&D teams to streamline processes and elevate quality standards. Developed AI character cards using Python and Open Source tools, demonstrating commitment to innovation in AI technologies.
Overview
11
11
years of professional experience
Work History
Senior IT Systems Administrator
b2b Contractor
Remote
01.2026 - Current
- Managed cloud infrastructure to ensure secure and scalable environments.
- Managed server infrastructure and ensured optimal performance across systems.
- Managed infrastructure components including virtual machines, storage devices, networks.
- Automated deployment processes using CI/CD tools and container orchestration.
- Conducted regular security audits and vulnerability assessments on systems.
- Conducted regular system audits to identify vulnerabilities and enhance security measures.
- Implemented security protocols to protect sensitive data and prevent breaches.
- Evaluated new technologies to improve efficiency within IT operations.
Administration & System Administration
Plus500
Sofia
03.2023 - 01.2026
- Oversaw operations for 8+ global offices, ensuring seamless administrative support.
- Coordinated user/access management to maintain secure and efficient system access.
- Cyber Security & Compliance
- Documentation & Policy
- System Monitoring & Maintenance
- Hardware & Software Updates
- Developed AI tools to streamline workflows, enhancing operational efficiency.
Analyst-HelpDesk
C3i Solutions - HCL Technologies
Bulgaria
05.2021 - 03.2023
- Showcased expertise in hardware, software, and operating systems for troubleshooting.
- Responded quickly and accurately to challenges, ensuring effective solutions in competitive environments.
- Achieved high survey response rates by prioritizing customer satisfaction.
- Facilitated effective collaboration through strong communication skills.
- Led development initiatives and supported team members to achieve goals.
- HCL Technologies, a next-generation global technology company, acquired C3i Solutions.
Software Support Developer, Team Lead
Tek-Experts
Sofia
08.2015 - 12.2019
- Trained team of 3 in software support best practices, improving service delivery.
- Facilitated level 2 support for trainees through video coaching, enhancing skill development.
- Worked closely with Third-party developers to implement rebranding features for the Enterprise.
- Upgraded Offline Software to a Web Server Cloud platform.
- Reduced database size by nearly 50% and improved its performance by 20%.
- Provided workforce solutions for business and IT outsourcing, leading to increased client satisfaction.
Education
Highschool Diploma - Audio/Visual Studies
NSOU
Sofia, Bulgaria01-2009
Skills
- IT System Administration
- Cybersecurity tools
- Active Directory
- EndPoint Protection
- Google Workspace Admin
- Office 365 Admin
- OKTA Admin
- Asana Admin
- JumpCloud Admin Console
- Crowd Strike admin
- SolarWinds Service Desk
- SQL Database
- ThreatDown Endpoint Agent
- Windows and Mac admin
- Virtualized Environments
- Database Server
- Web Server Requirements Assess
- Hardware & Software Maintenance
- Workstation Environments
- Enterprise Resource Planning
- API
- API
Additional Information
Quick Learning and Self Improvement, Detail-oriented, Technical & Analytical skills, Multitasking, Teamwork & Leadership skills, Effective communication & Interpersonal skills
Languages
- English, C2
- Bulgarian, C2
- Spanish, A1
Timeline
Senior IT Systems Administrator
b2b Contractor
01.2026 - Current
Administration & System Administration
Plus500
03.2023 - 01.2026
Analyst-HelpDesk
C3i Solutions - HCL Technologies
05.2021 - 03.2023
Software Support Developer, Team Lead
Tek-Experts
08.2015 - 12.2019
Highschool Diploma - Audio/Visual Studies
NSOU