WARASAT SHAKEEL
Account Management | Client Relationship | Advertising | Sales | Marketing
Summary
A capable, results orientated individual with experience of leading high performance teams and successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills and highly successful in helping define company direction, achieving goals and optimizing business. Currently looking for a suitable position with an ambitious company.
Overview
28
28
years of professional experience
4
4
Languages
Work History
MANAGER MARKETING & BUSINESS DEVELOPMENT
Eye Cleaner Ltd.
Sevlievo
02.2020 - Current
- Account (Client) Management
- Interact with local and international Clients
- Business Development
- Media and Marketing Plans and Strategies
- Execution of orders
- Ensure timely Invoicing and follow-up outstanding payments
- Assisting production department to complete the orders on time
- Processes orders to guarantee that consumers receive their purchases accurately and on schedule, and serves as the initial point of contact for inquiries and orders from customers
- Keeping track of order status
- Coordinates with Sales, Operations, Supply Chain Management, and other internal departments to ensure that customer concerns (such as order, technical, and payment-related ones) are resolved
- Offers a suitable response to client requests and works with related departments to make sure all aspects of the request are handled properly (e.g., quotations, price lists, invoices, production capabilities and scheduling, resourcing)
- Monitoring the entire procedure and finding potential areas for improvement
- Proactively updates clients on the status of issues based on inputs and answers any queries
- Ensures a satisfying client experience all the way through the process
- Monitors routine target performance and reports findings to management
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
FACILITY MANAGER
Stone & Compass
Sevlievo
03.2019 - 09.2019
- Engagement with multinational groups of students and faculty from the top universities and schools of USA (Service learning, cultural exchange)
- Supervising in-house activities/operations which include boarding and lodging of the groups visiting from USA/UK and other countries, general maintenance, stock management, etc
- Part of the team responsible for planning and arranging the tours/trips.
REGIONAL MANAGER
Bulgaria Consult Ltd
Plovdiv
02.2017 - 08.2018
- Interaction with Clients from South Asia region in local language (HINDI, URDU, PUNJABI)
- Dealing with all the queries by emails and Phone calls regarding company registration in Bulgaria
- Completion of necessary documentation
- Follow up with Clients for Accounting services and other company related matters.
GENERAL MANAGER
AIN Productions
Islamabad
09.2010 - 12.2016
- Providing leadership and management to the business and fully responsible for the day- to-day running of various departments
- Focused on developing programs that deliver efficiencies and playing a leading role in the mobilization, development and implementation of robust operational processes
- Responsibilities:
- Directing various departments to ensure the smooth running of the company
- Resolving contractual and commercial issues and disputes
- Training and leading a large team, providing discipline and performance feedback
- Developing positive direct relationships with key business contacts
- Scheduling workload to meet priorities and targets
- Possessing personality, energy & charisma to inspire, lead and develop staff
- Involved in the recruitment and mentoring of new staff
- Responsible for achieving all performance related targets
- Ensuring that best practice is followed in safety, legality and quality of service
- Developing and supporting a cross functional culture of continuous improvement
- Assisting company accountants in the formulation of forecasts and budgets
- Maintaining excellent relationships with clients and suppliers
- Undertaking staff performance reviews.
MANAGER MEDIA AND ACCOUNTS
Interlink Advertising (Pvt.) Ltd
Islamabad
02.2008 - 07.2010
MANAGER MEDIA
Spectrum DYR (Pvt.) Ltd
Islamabad
05.2006 - 01.2008
MANAGER BILLING
Evernew Concepts (Pvt.) Ltd
Islamabad
05.2005 - 05.2006
ASSISTANT MANAGER FINANCE
Manhattan Pakistan (Pvt.) Ltd
Islamabad
01.2002 - 04.2005
QUALITY CONTROLLER
National Database And Registration Authority (NADRA)
Islamabad
06.2000 - 03.2001
KEY PUNCH OPERATOR
Pakistan Medical Research Council, PMRC, Ministry of Health, Govt. of Pakistan
Islamabad
10.1996 - 06.2000
ADMIN/ACCOUNTS OFFICER
Xinhua Skyline & Co
Islamabad
07.1995 - 07.1996
Education
BBA - Business Administration
American International College
Pakistan 02.2005 - 03.2009
Skills
Sales and marketing
Business administration
Business Development
Verbal and written communication
Operations management
Project Management
Negotiation
Improvement initiatives
Fluent in English
Marketing and advertising
Client communication
Active Listening
Interpersonal Communication
B to B sales
Account management
Business development and planning
Documentation and control
Account Reconciliation
Relationship building
Organizational skills
Clear oral/written communication
Friendly nature
Administrative support
Office management
Timeline
MANAGER MARKETING & BUSINESS DEVELOPMENT
Eye Cleaner Ltd.
02.2020 - Current
FACILITY MANAGER
Stone & Compass
03.2019 - 09.2019
REGIONAL MANAGER
Bulgaria Consult Ltd
02.2017 - 08.2018
GENERAL MANAGER
AIN Productions
09.2010 - 12.2016
MANAGER MEDIA AND ACCOUNTS
Interlink Advertising (Pvt.) Ltd
02.2008 - 07.2010
MANAGER MEDIA
Spectrum DYR (Pvt.) Ltd
05.2006 - 01.2008
MANAGER BILLING
Evernew Concepts (Pvt.) Ltd
05.2005 - 05.2006
BBA - Business Administration
American International College
02.2005 - 03.2009
ASSISTANT MANAGER FINANCE
Manhattan Pakistan (Pvt.) Ltd
01.2002 - 04.2005
QUALITY CONTROLLER
National Database And Registration Authority (NADRA)
06.2000 - 03.2001
KEY PUNCH OPERATOR
Pakistan Medical Research Council, PMRC, Ministry of Health, Govt. of Pakistan
10.1996 - 06.2000
ADMIN/ACCOUNTS OFFICER
Xinhua Skyline & Co
07.1995 - 07.1996