Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Cashier

Viktor Stoyanov

Novi Iskar

Summary

Motivated and ambitious cybersecurity specialist with a bachelor's degree and strong theoretical background in communication and information systems. Interested in offensive security and focused on developing practical skills in ethical hacking, penetration testing, and vulnerability analysis. Possesses foundational knowledge in network security, cryptography, incident response, and the legal aspects of cyberattacks. Committed to growth in a dynamic and technologically challenging environment.

Overview

3
3
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Cashier

Billa Bulgaria EOOD
12.2023 - 11.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Technical Support Specialist

ResultsCX
06.2023 - 10.2023
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Sales Through Services.
  • Billing.
  • Compliance.

Retail Cashier

Lidl Bulgaria EOOD
08.2021 - 05.2023
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.

Education

Bachelor - Cybersecurity

Rakovski National Defence College
Sofia
04.2001 -

High School Diploma -

23 Средно Училище „Фредерик Жолио-Кюри“
Sofia
04.2001 -

Skills

Customer service

Certification

CISCO: CCNA-Switching- Routing-and Wireless Essentials

Interests

Cybersecurity

Hardware

Cars

Timeline

Crisi Management in Multilateral Frameworks (IGOs)

05-2025

CISCO: CyberOps Associate

05-2024

CISCO: Network Security

01-2024

Cashier

Billa Bulgaria EOOD
12.2023 - 11.2024

Technical Support Specialist

ResultsCX
06.2023 - 10.2023

CISCO: CCNA-Enterprise Networking-Security-and Automation

05-2023

CISCO: CCNA-Switching- Routing-and Wireless Essentials

01-2023

Retail Cashier

Lidl Bulgaria EOOD
08.2021 - 05.2023

Bachelor - Cybersecurity

Rakovski National Defence College
04.2001 -

High School Diploma -

23 Средно Училище „Фредерик Жолио-Кюри“
04.2001 -

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Viktor Stoyanov