VIKTOR STOYANOV
Sofia,22
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Experienced in providing network and software support to users and developing and implementing technical solutions.
Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
Work History
Salesman
Ozone.bg
05.2021 - 08.2021
- Ozone.bg is one of the biggest and fastest-growing e-commerce projects in Bulgaria
- Recruited and worked with a team of 4-6 people
- Working with customers
- Keeping the workplace clean
- Advising customers on products and services.
First Line Support Technical Support
Modis
10.2022 - 04.2023
- Reduced turnover rates by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency with thorough inventory management and resource allocation strategies.
- Managed project deadlines effectively, coordinating team efforts to ensure timely completion of tasks.
- Implemented safety protocols to maintain a secure working environment for employees and customers alike.
Techincal Engineer
IBM
01.2024 - 08.2024
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Established strong working relationships with customers through effective communication and collaboration on shared goals.
- Provided technical support in both on-site and telephone consultations.
- Collaborated with cross-functional teams to develop and implement innovative technical solutions.
Customer Support Consultant
CSMS
02.2024 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Leveraged strong product knowledge to educate customers on the benefits of new features and updates.
- Balanced multiple tasks simultaneously while still providing outstanding support, showcasing excellent time management abilities.
- Implemented feedback from supervisory evaluations to continuously improve performance levels.
Education
Bachelor of Science - Computer Science
Unibit Univirsity of Library Studies And IT
Sofia 05.2020 - Current
Secondary Education - Computer Science
96 SU "Leo Tolstoy"
Sofia 01.2008 - 04.2020
Skills
Team spirit
Good communication skills
Computer competance
Good work ethics
Adaptivity
Passions
- Reading
- Gaming
- Volleyball
- Tennis
- Pool
Languages
English
Deutch
Russian
Timeline
Customer Support Consultant
CSMS
02.2024 - Current
Techincal Engineer
IBM
01.2024 - 08.2024
First Line Support Technical Support
Modis
10.2022 - 04.2023
Salesman
Ozone.bg
05.2021 - 08.2021
Bachelor of Science - Computer Science
Unibit Univirsity of Library Studies And IT
05.2020 - Current
Secondary Education - Computer Science
96 SU "Leo Tolstoy"
01.2008 - 04.2020
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