Summary
Overview
Work History
Education
Skills
Languages
Languages and Interests
Timeline
Generic
Viktor Naydenov

Viktor Naydenov

Sofia

Summary

Operations leader with a strong track record in payments, reconciliation and finance operations. I build and optimize end-to-end workflows across banks, PSPs and internal systems, reducing operational risk and manual workload while improving transparency and control. Comfortable working with Finance, Risk, Product and Engineering, I help teams align on clear processes, measurable KPIs and continuous improvement rather than firefighting

Overview

7
7
years of professional experience

Work History

Consultant, Accounting and Operations Improvement

Amlab
07.2025 - Current
  • Managed day to day accounting activities for client accounts, including document processing, postings and account reconciliations, ensuring accurate and timely financial records
  • Supported periodic tax and statutory reporting (for example VAT and monthly closings) by preparing summaries, checking source data and validating reconciliations
  • Mapped existing workflows across document intake, bookkeeping and closing activities, identifying bottlenecks, rework loops and control gaps
  • Designed and rolled out standardized templates, checklists and reconciliation models in Excel/Google Sheets, reducing manual effort and improving consistency across the team
  • Worked directly with the firm owner and senior accountants to prioritize improvements, document new procedures and train staff, contributing to a more structured and scalable operations setup

Finance and Risk Management Lead

ServTech
03.2025 - 07.2025
  • Owned liquidity and cash management across multiple bank, PSP and wallet accounts in several currencies, ensuring sufficient funds for daily operations, settlements and planned business initiatives
  • Implemented scalable reporting and reconciliation routines for near real-time cash visibility across accounts, improving decision-making and reducing working capital risk
  • Led treasury risk mitigation initiatives focused on FX and counterparty risk, managing multi-currency balances and limits across banks, PSPs and wallet providers
  • Led automation initiatives across treasury and finance operations, reducing manual workloads and improving data consistency and auditability

Reconciliation Lead

ServTech
01.2025 - 03.2025
  • Designed and owned end to end reconciliation between PSPs, bank accounts and internal ledgers, ensuring accurate balances and compliant reporting
  • Served as the key subject matter expert in a newly established payments team, providing critical guidance in an environment with no prior domain expertise
  • Led the design and rollout of core payment operations workflows, including KYC/AML aligned withdrawal handling, deposit monitoring and transaction troubleshooting
  • Acted as the go to resource for complex cases, escalations and payment provider issues, ensuring timely resolution and minimal player disruption
  • Trained and mentored junior team members, establishing repeatable knowledge sharing practices and raising the overall capability of the team
  • Built strong working relationships with PSPs and internal support, fraud and finance teams to streamline workflows, resolve bottlenecks and improve overall payment performance

Global PayOps

bunq
09.2024 - 12.2024
  • Acted as a subject matter expert in payment flows, overseeing compliant execution of daily transactions across internal systems and external banking and payment networks
  • Collaborated cross functionally with Compliance, Engineering and Product to design and refine payment workflows and controls, strengthening transaction reliability and resilience
  • Owned incident resolution, chargebacks, disputes and arbitration cases, driving both immediate recovery and long term root cause remediation in a regulated fintech environment
  • Identified and helped implement automation opportunities across the payment lifecycle, contributing to more scalable and less error prone PayOps processes
  • Drove continuous improvement initiatives to keep PayOps capabilities efficient, audit ready and aligned with evolving regulatory and scheme requirements

Consultant, Strategy and Operations Management

DigitalBox
09.2023 - 09.2024
  • Led cross-functional initiatives in operations strategy and process optimization, partnering with senior operations managers to prioritize and deliver high-impact improvements
  • Acted as a bridge between executive leadership and operational teams, translating strategic priorities into concrete roadmaps, action plans and measurable targets
  • Designed and implemented performance frameworks and KPIs that improved visibility into efficiency, cost drivers and service levels, enabling targeted improvement initiatives
  • Managed complex projects involving resource planning, cross-departmental coordination and risk tracking from design through implementation

Payments & Reconciliation

Crypto.com
11.2021 - 09.2023
  • Performed daily reconciliations of payment transactions across PSP reports, bank accounts and internal ledgers, identifying and resolving discrepancies to maintain accurate balances and audit-ready records
  • Mapped complex money flows and performed operational risk reviews across multiple payment channels, improving cost visibility, identifying control gaps and increasing process transparency
  • Led quality assurance checks on reconciliation and transaction processing workflows, improving operational accuracy and strengthening controls within Payments and Finance
  • Collaborated with cross-functional teams to analyze and document key operational workflows, identifying inefficiencies and opportunities for process alignment
  • Designed and helped implement automation for repetitive daily operations, reducing manual workload and lowering error risk
  • Supported management with task delegation, workforce planning and day-to-day operational oversight, helping create a more structured and responsive team environment

Operations and Communications Lead

DigitalBox
09.2020 - 11.2021
  • Designed and implemented standardized operational processes across procurement, inventory and order fulfillment, improving team productivity and reducing errors
  • Managed day-to-day supply chain and sales operations, including ordering, inventory control and deliveries, ensuring on-time fulfillment, tight cost control and smooth coordination with vendors and key B2B clients
  • Resolved operational and finance-related issues (delivery discrepancies, invoicing disputes, stock shortages) quickly, while addressing root causes to strengthen internal controls and maintain customer trust
  • Represented the company at international IT and electronics conferences, meeting suppliers, strengthening partnerships and identifying new product and business opportunities

Sales Expert

DigitalBox
07.2020 - 09.2020
  • Developed new business with B2B clients through prospecting, solution selling and negotiation, coordinating with internal technical and operations teams to deliver tailored offers
  • Reviewed and negotiated commercial terms and contracts with vendors and customers, balancing pricing, SLAs and payment conditions to protect margin and reduce risk
  • Delivered product demonstrations, on site installations and first line troubleshooting of systems and configurations, helping shorten the sales cycle and reduce post sale issues
  • Generated over €350k in sales revenue within 3 months, exceeding targets set

Technical Support Engineer

Web Seller Guru
06.2019 - 07.2020
  • Served as first line technical support contact via Intercom (chat/email) and phone, troubleshooting issues, reproducing bugs and answering product related queries for Amazon and eBay customers
  • Worked closely with the Product Owner and Engineering, using Jira to log, prioritize and track escalations and defects through to resolution
  • Supported Operations by processing and validating high volumes of daily Amazon/eBay orders, ensuring accuracy, timely completion and clear communication back to customers

Education

Master's Degree - International Business And Management

D. A. Tsenov Academy of Economics
Svishtov
05-2026

Bachelor of Engineering - Telecommunications

Technical University of Sofia
Sofia
07-2022

High School Diploma -

High School „Ivan Vazov”
Pleven
05.2016

Skills

  • Problem-solving
  • Risk Management
  • Process Optimization
  • Attention to detail
  • Excel

  • GitLab
  • Tableau
  • Jira
  • Zendesk
  • SAP Ariba

Languages

English - Full professional proficiency
Bulgarian - Native

Languages and Interests

Chess, American Football, Snowboard

Timeline

Consultant, Accounting and Operations Improvement

Amlab
07.2025 - Current

Finance and Risk Management Lead

ServTech
03.2025 - 07.2025

Reconciliation Lead

ServTech
01.2025 - 03.2025

Global PayOps

bunq
09.2024 - 12.2024

Consultant, Strategy and Operations Management

DigitalBox
09.2023 - 09.2024

Payments & Reconciliation

Crypto.com
11.2021 - 09.2023

Operations and Communications Lead

DigitalBox
09.2020 - 11.2021

Sales Expert

DigitalBox
07.2020 - 09.2020

Technical Support Engineer

Web Seller Guru
06.2019 - 07.2020

Master's Degree - International Business And Management

D. A. Tsenov Academy of Economics

Bachelor of Engineering - Telecommunications

Technical University of Sofia

High School Diploma -

High School „Ivan Vazov”
Viktor Naydenov