Viktor Georgiev

Execute strategic ocean carrier procurement and allocation planning for multiple global trade lanes, including TAWB, EMEA > LATAM, Intra-EMEA, and Middle East > North America, supporting global volume commitments and cost targets.

Coordinate weekly and daily carrier procurement activities in line with Flexport’s global trade strategy and capacity planning goals.

Lead pricing strategy and bid management, calculating rates for small to enterprise-level RFQs; assist in the execution of large-scale carrier negotiations and contract renewals.

Manage freight allocation and yield optimization programs, ensuring bookings align with capacity agreements, service levels, and profitability targets.

Identify cost-saving opportunities by evaluating market conditions, carrier performance, and routing options; implement proactive measures to improve P&L outcomes.

Build and standardize procurement tools, allocation management SOPs, and scalable processes to enable long-term automation and global adoption.

Work cross-functionally with operations, pricing, and implementation teams to ensure smooth onboarding of new clients and stable integration of carrier allocation logic.

Act as subject matter expert (SME) for internal stakeholders, regularly sharing insights on ocean market trends, carrier capabilities, and lane performance.

Support procurement analytics by preparing and delivering market updates, cost models, and scenario forecasts to leadership and account teams.

Process contract amendments and service level updates; ensure clean data flow between Flexport and carrier systems for allocation execution.

Actively contribute to AI training and tuning of Flexport’s automated allocation engine, providing scenario-based feedback and real-world constraints to improve predictive accuracy.

Collaborate with product and engineering teams to design machine learning models that optimize container routing, allocation balancing, and spot-vs-contracted booking logic.

Define operational rules and edge cases for AI-based allocation recommendations, ensuring carrier targets, cost benchmarks, and booking deadlines are respected.

Serve as a power user and tester for newly developed procurement automation tools, validating functionality against live ocean freight use cases.

Implement automated exception handling logic to flag and reroute shipments when capacity limits or service interruptions occur, improving responsiveness and uptime.

Create training data sets and logic parameters to support algorithm retraining cycles and ongoing model refinement.

Partner with data science teams to integrate dynamic pricing intelligence, supporting real-time reallocation and yield maximization strategies.

Monitor KPIs around AI-driven allocation performance, including fill rates, booking errors, over-allocations, and cost-per-container trends.

Lead feedback loops for ongoing model governance, identifying where human override or constraint tuning is needed.

Drive the integration of new allocation AI features into SOPs and documentation to ensure global operations teams can fully adopt and trust the system.

Champion cross-functional education on machine learning capabilities and limitations to enhance adoption of AI-assisted procurement across the organization.

Execute end-to-end coordination of global container shipments, including FCL, LCL, import and export flows, ensuring full compliance with customs and port requirements across international shipping lanes.

Liaise directly with ocean freight carriers to secure space, confirm bookings, track containers, and troubleshoot delays or equipment issues—serving as a key interface between Flexport, clients, and global shipping lines.

Oversee the preparation and verification of essential shipping documentation including Bills of Lading, commercial invoices, packing lists, and certificates, ensuring alignment with Incoterms and destination-specific regulations.

Lead onboarding and training of new team members, interns, and junior associates by creating comprehensive training plans that accelerated integration and promoted knowledge retention across supply chain functions.

Mentor and supervise students and interns, facilitating their professional development and increasing team capacity through delegation and performance feedback.

Drive shipment execution for new clients, working cross-functionally to tailor supply chain solutions and align documentation, scheduling, and customs processes to client expectations.

Act as the first point of escalation for shipment-related disruptions, customer concerns, and carrier performance issues—resolving problems through root-cause analysis and internal coordination.

Lead continuous improvement initiatives focused on SOP optimization, compliance accuracy, and documentation workflows—ensuring scalable processes for Flexport’s growing global operations.

Collaborate with operations managers, engineers, and customer success teams on cross-functional projects, identifying bottlenecks and proposing automation or policy changes to improve shipment speed and accuracy.

Develop and implement project plans for operational improvements; manage timelines, assign responsibilities, and monitor deliverables to ensure outcomes are on time, on budget, and within scope.

Facilitate regular internal syncs and stakeholder check-ins, using clear communication and issue escalation to keep global teams aligned across regions and functions.

Proactively manage risks by anticipating disruptions, communicating changes in scope or constraints, and working with leadership to adjust resources or direction.

Contribute to system implementation and testing efforts, collaborating with product and engineering teams to ensure successful integration of logistics tools and shipment visibility platforms.

Champion transparency and knowledge sharing, organizing team huddles and documentation best practices to foster alignment and continuous learning within operations.

Managed full-cycle operations for a portfolio of B2B clients across Europe, coordinating time-critical FTL and LTL shipments by road.

Acted as primary point of contact for clients and carriers, ensuring consistent high service levels, fast resolution of escalations, and long-term relationship development.

Booked and routed freight according to client needs, using internal analytics and market insights to select the most cost-efficient, reliable carriers.

Negotiated transportation rates with existing and new carriers; monitored market fluctuations and seasonality to inform competitive pricing strategies.

Researched and onboarded new carrier partners, maintaining a qualified network of providers to meet client demand and expand service coverage.

Maintained ongoing communication with both shippers and hauliers to track shipment status, schedule appointments, and resolve in-transit challenges (e.g., weather delays, equipment failure, regulatory compliance).

Supported account growth by identifying upsell opportunities, conducting account reviews, and aligning transport solutions with evolving client needs.

Resolved service disruptions or disputes diplomatically, providing clear explanations and action plans to both internal stakeholders and external partners.

Collaborated with internal operations and sales teams to align execution with customer goals, helping meet and exceed revenue and service KPIs.

Created and updated shipment and delivery schedules in Excel and TMS platforms, ensuring data accuracy and on-time performance.

Delivered tailored logistics solutions that supported customer supply chains across sectors including manufacturing, retail, and FMCG.

Led freight procurement and booking operations, securing daily shipments for a 40+ truck reefer fleet through strategic negotiation with direct shippers and top-tier freight brokers.

Owned full-cycle load booking: evaluated load boards, negotiated spot and contracted rates, assessed lane profitability, and scheduled pick-ups to ensure high fleet utilization and profitability.

Built and maintained strong relationships with brokers, shippers, and 3PL partners, fostering trust and securing priority access to high-paying, time-sensitive freight.

Balanced operational priorities with commercial targets — selecting loads based on rate-per-mile, destination, equipment compatibility, and backhaul opportunities to reduce deadhead.

Handled freight rate negotiations under tight time constraints, often brokering multi-load deals to maximize margins and ensure steady freight flow.

Monitored real-time market trends, seasonal volume shifts, and fuel pricing to adapt booking strategy and maintain competitiveness.

Supported accounting with accurate rate confirmations, invoice reconciliation, and documentation for broker compliance.

Oversaw ELD log auditing, maintenance scheduling, reefer performance, and ensured strict DOT and FMCSA compliance across the fleet.

Coordinated cross-functional logistics support for six distribution and production sites across the U.S., managing SAP-based inventory, shipments, and vendor orders.

Mentored junior dispatchers and served as a point of contact for escalated issues involving drivers, brokers, and customer service.

Conducted daily availability updates on the company platform (eagleexpress05.com)

Coordinated daily operations for a fleet of 40+ 53ft refrigerated (reefer) trucks within a fast-paced US-based trucking company.

Conducted daily communication with drivers to dispatch loads, monitor shipment status, and ensure compliance with schedules and federal regulations.

Entered shipment details, pickup/delivery appointments, and tracking updates into internal TMS (Transportation Management System) to maintain real-time visibility.

Ensured all shipments met load requirements, including verifying PO readiness, confirming accurate BOL documentation, and collecting delivery confirmations.

Managed ELD (electronic logging device) compliance by monitoring driver hours-of-service and guiding them in accurate log entries.

Provided 24/7 support to drivers, including route guidance, fuel and truck stop planning, lumper payment coordination, and emergency roadside assistance.

Scheduled and tracked regular maintenance for trucks and reefers, including oil changes, reefer temperature calibration, and mechanical repairs.

Liaised with shippers, receivers, and freight forwarding partners to confirm schedules, resolve delays, reschedule appointments, and avoid billing disputes.

Ensured reefer units were operating at proper temperature settings for cargo preservation and compliance with customer requirements.

Monitored for and reported any discrepancies, damages, or delays that could affect shipment integrity or customer satisfaction.

Demonstrated strong problem-solving and multitasking skills in a time-sensitive environment, contributing to high on-time delivery performance.