Victoria Marinova
Botevgrad,Sofia
Summary
Critical thinker and problem-solver drives process improvements by scrutinizing current systems. Applies out-of-the box thinking to analyze risk, overcome obstacles and secure desired results while seeing bigger picture. Translates data into meaningful, actionable insights. Hardworking and passionate job seeker with strong organizational skills eager to secure QA engineer position. Ready to help team achieve company goals. Motivated student eager to contribute value to company quality initiatives. Exceptional attention to detail coupled with high-level problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Expert savings and investment products
United Bulgarian Bank
Botevgrad, Sofia
08.2023 - Current
- Established operational and administrative procedures and enforced controls.
- Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
- Helped prospective clients understand their tolerance for investment risk with the development of tailored investment proposals.
- Organized meetings to assess fund performance and develop new profit-boosting strategies.
- Developed fund's investment strategy and successfully managed the origination, execution and post-acquisition.
- Designed the structure of the investment trust including production of cash flow, valuation and liquidity models.
- Conducted analysis to determine which securities provided the greatest return on investments.
- Extracted maximum returns for portfolios, using active and passive management strategies.
- Recommended changes to client portfolios based on new information about market conditions.
- Made recommendations for changes in investment policies due to changing market conditions.
- Communicated regularly with clients to discuss progress toward financial goals.
- Developed strategic investment plans based on clients' risk tolerance.
- Worked with specialist legal advisors to review investment documentation for consistency with agreed commercial terms.
Senior general advisor
United Bulgarian Bank
Botevgrad, Sofia
11.2020 - 08.2023
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to meet objectives.
- Processed remittance transactions.
- Ensured efficiency of back office processes.
- Attended to queries on CRM software.
- Followed internal processes to help resolve compliance issues.
- Organized and distributed payroll documentation.
- Consistently surpassed sales goals.
- Confidently opened and closed accounts as appropriate.
- Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
- Managed cash deposits and withdrawals, conducting daily cash counts.
- Assisted customers with compromised debit cards and issued new credentials.
- Opened new accounts and explained featured benefits and monthly fees.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
- Identified and resolved financial discrepancies and escalated critical errors to management.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Arranged overdrafts and advised customers of associated fines and fees.
- Promoted new products and services to increase branch loyalty.
- Processed account deposits, withdrawals and updates to meet customer needs.
- Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
- Counted and packaged currency and coins.
Technical assistant - Accounting department
Euroins Insurance Group
Botevgrad, Sofia
02.2020 - 11.2020
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Analysed monthly balance sheet accounts for corporate reporting.
- Analysed monthly reporting to reconcile production operations and general ledger.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Created periodic reports comparing budgeted costs to actual costs.
- Checked and imported payroll and pension data to pay salary deductions.
- Prepared monthly bank reconciliations and compiled reports for financial reviews.
Technical assistant - Insurance department
Euroins Insurance Group
Botevgrad, Sofia
11.2018 - 02.2020
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimise insurance agency reputation.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on the subject of .
- Maintained high standards of customer service by building relationships with clients.
- Promoted company as superior provider committed to customer needs and satisfaction.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Responded to customer calls to swiftly resolve issues and answer questions.
- Worked closely with external partners and members of the local community to create continuous client referral sources.
- Identified issues and took appropriate action to deliver speedy resolution.
Education
QA Basics
Software University
Sofia, Sofia-Capital 11.2023 - 12.2023
Master of Business Administration - Financial control and external audit
Academy of Economics "Dimitar Apostolov Tsenov"
Sistov, Veliko Tarnovo 09.2020 - 06.2021
Bachelor of Business Administration - Finance
Academy of Economics "Dimitar Apostolov Tsenov"
Sistov, Veliko Tarnovo 09.2017 - 06.2020
Skills
- Effective communicator
- Attention to detail
- 8D problem solving
- Test implementation
- Defect monitoring
- Critical Thinking
- Familiarity with testing frameworks and quality assurance methodologies
- Effective collaboration skills with software development teams
Languages
English
Upper intermediate
Bulgarian
Native
Timeline
QA Basics
Software University
11.2023 - 12.2023
Expert savings and investment products
United Bulgarian Bank
08.2023 - Current
Senior general advisor
United Bulgarian Bank
11.2020 - 08.2023
Master of Business Administration - Financial control and external audit
Academy of Economics "Dimitar Apostolov Tsenov"
09.2020 - 06.2021
Technical assistant - Accounting department
Euroins Insurance Group
02.2020 - 11.2020
Technical assistant - Insurance department
Euroins Insurance Group
11.2018 - 02.2020
Bachelor of Business Administration - Finance
Academy of Economics "Dimitar Apostolov Tsenov"
09.2017 - 06.2020
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