Viktoriya Dinova
Pleven,Bulgaria
Summary
Detail-oriented Industrial Engineering graduate with hands-on experience in customer service and team management. Proven skills in project planning, financial analysis, and leadership, complemented by a solid foundation in HR and finance. Successfully streamlined processes to enhance operational efficiency and increase revenue while leading cross-functional teams. Preparing to pursue a Master’s in Project Management to further strengthen leadership capabilities and technical expertise for impactful business initiatives.
Overview
5
5
years of professional experience
Work History
Fountain Server
The Goldenrod
York Beach , Maine
06.2024 - 10.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Greeted customers, answered questions and recommended specials to increase profits.
Housekeeper
Sands by The Sea Motel
York Beach , Maine
06.2023 - 09.2023
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Server
La boulangerie francaise
Sofia, Bulgaria
01.2023 - 05.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Shop Manager
Inona LTD
Primorsko , Bulgaria
06.2022 - 09.2022
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Responded to customer inquiries in a timely manner.
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
Shop Assistant
Inona LTD
Primorsko , Bulgaria
06.2020 - 09.2020
- Greeted customers and provided assistance with product selection.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Provided information about products and services to customers.
- Maintained accurate inventory levels through regular stock checks.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
Receptionist
Perla Royal Hotel
Primorsko , Bulgaria
06.2019 - 09.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Master of Science - Project Management
Technical University of Sofia
Sofia03-2025
Bachelor of Science - Industrial Engineering
Technical University of Sofia
Sofia06-2024
High School Diploma -
Stoyan Zaimov High School
Pleven 05-2020
Skills
- Team member support
- Daily specials memorization
- Budgeting and finance
- Problem-solving aptitude
- Scheduling
- Budgeting and forecasting
- Staff training and mentoring
- AutoCAD
- Data design
- Telephone skills
- Mail handling
- Office supply inventory control
- Organization skills
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Scheduling appointments
Languages
Bulgarian
First Language
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1
Timeline
Fountain Server
The Goldenrod
06.2024 - 10.2024
Housekeeper
Sands by The Sea Motel
06.2023 - 09.2023
Server
La boulangerie francaise
01.2023 - 05.2023
Shop Manager
Inona LTD
06.2022 - 09.2022
Shop Assistant
Inona LTD
06.2020 - 09.2020
Receptionist
Perla Royal Hotel
06.2019 - 09.2019
Master of Science - Project Management
Technical University of Sofia
Bachelor of Science - Industrial Engineering
Technical University of Sofia
High School Diploma -
Stoyan Zaimov High School
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