Viacheslav Tilicheev

Experienced Head of Customer Service | Gambling Industry Expert

Results-driven customer service leader with over 10 years of experience in the gambling industry, including three years as Head of Customer Service. Adept at optimizing customer satisfaction, fostering strong client relationships, and leading high-performing teams. Skilled in developing and implementing service strategies that enhance user experience and operational efficiency.

Proven ability to establish and maintain excellent communication channels between customers and internal departments. Highly organized, detail-oriented, and committed to meeting deadlines with a strong sense of responsibility and punctuality.

Key Skills & Competencies:

✅ Customer experience management & service optimization

✅ Team leadership, coaching & performance improvement

✅ Multilingual communication & cross-cultural collaboration

✅ Expert proficiency in Jira, Confluence, Slack, and product admin panels

✅ In-depth understanding of gambling industry specifics

Beyond my professional expertise, I am also a professional chess grandmaster (title achieved in 2020), having competed in European and World Championships. Chess has honed my strategic thinking, problem-solving under pressure, and analytical decision-making, skills that translate seamlessly into leadership and high-stakes business environments.