Experienced project manager with a strong track record in successfully executing new releases and driving operational efficiency. Skilled in coordinating stakeholders, conducting cross-functional team meetings, and administering marketing assets. Proven ability to resolve technical issues, provide exceptional customer support, and develop training materials. Certified in Six Sigma, negotiation, and go-to-market strategies. A results-oriented professional committed to delivering excellence in dynamic environments.
Hi, I’m
Veselina Sokolova
Project Manager
Sofia
Summary
Overview
7
years of professional experience
12
years of post-secondary education
3
Certifications
2
Languages
Work History
AcronisSofia
Launch Coordinator
11.2020 - Current
Job overview
- Lead the GTM (Go-To-Market) readiness for the execution of new releases, including products, licensing, and data center launches.
- Develop comprehensive plans for launches of business, MSP, and consumer products, ensuring alignment with organizational objectives and market demands.
- Work closely with key stakeholders, including Product Management, Development, Communications, and Partner & Field Marketing, to coordinate their contributions and ensure a cohesive launch strategy.
- Report weekly on the status of each product launch, providing updates on progress, challenges, and milestones achieved.
- Conduct weekly cross-functional team meetings to establish schedules and set action points according to launch plan priorities, fostering effective collaboration and communication among team members.
- Orchestrate all marketing activities surrounding product releases, ensuring cohesive messaging, branding, and promotional efforts across various channels.
- Monitor changes in the launch schedule and make appropriate adjustments and communications to all teams involved, ensuring smooth execution and timely delivery.
- Administer all company marketing assets, including uploading, updating, and removing marketing materials at internal and external portals, ensuring their accuracy, accessibility, and relevance.
Concentrix - VFSofia
Process and Product Trainer
12.2018 - 04.2019
Job overview
- Identified and actively participated in problem resolution, working closely with the team to address process gaps and improve overall efficiency.
- Communicated with clients to understand their needs, identified areas for improvement, and proposed new control points and process recommendations.
- Explored opportunities to enhance client satisfaction services, consistently seeking ways to improve customer experiences and exceed expectations.
- Identified learning opportunities and developed comprehensive "Learning plans" and training materials for new employees, focusing on new product rollouts, refresher training, technical workshops, and soft skills courses.
- Conducted training sessions and workshops to facilitate the learning and development of new employees, ensuring they were equipped with the necessary knowledge and skills to excel in their roles.
Advent GroupSofia
Team Lead
06.2018 - 11.2018
Job overview
- Managed a team of 9 agents, providing leadership, guidance, and support to maintain high customer service standards.
- Oversaw the hiring process, selecting qualified candidates, and ensuring a smooth onboarding experience.
- Coached and mentored team members, identifying training needs and conducting relevant training sessions to enhance their skills and performance.
- Monitored and improved calling, telephone handling, and other procedures to optimize efficiency and deliver exceptional customer experiences.
- Evaluated individual and team performance using key metrics, providing constructive feedback and implementing performance improvement plans as needed.
- Prepared reports for different departments and upper management, highlighting team performance, customer satisfaction, and areas of improvement.
- Anticipated escalations and effectively took over calls when necessary to ensure timely resolution and customer satisfaction.
OnProcess - Cisco Sofia
Logistics Coordinator
04.2017 - 12.2017
Job overview
- Acted as a key point of contact for effective communication with vendors, clients, and business partners, ensuring timely and accurate information exchange.
- Managed the full cycle of order processing, from initiation to fulfillment, ensuring seamless coordination and timely delivery.
- Tracked and analyzed mis-shipments, promptly investigating any discrepancies and implementing corrective measures to minimize errors and improve overall accuracy.
- Ensured smooth operations across multiple channels, utilizing strategic planning and efficient resource allocation to optimize productivity and meet performance targets.
60k - Sky Sofia
Customer Support
07.2016 - 04.2017
Job overview
- Resolved broadband and landline technical issues, encompassing both hardware and software aspects.
- Demonstrated a clear and concise communication style while understanding customer issues and guiding them towards effective solutions.
- Collaborated with on-site engineers to address complex technical problems and ensure timely resolution.
- Handled billing and account-related inquiries, providing accurate and helpful information to customers.
- Took ownership of customer cases, following up on their progress to ensure a satisfactory resolution.
Education
SoftUni Sofia, Bulgaria
Design Fundamentals - Certification from Graphic Design
09.2020 - 08.2021
University Overview
Courses:
- Design Basics
- Photoshop
- UX & Web Design
- UI Design
- Illustrator
SoftUni Sofia,Bulgaria
Digital Marketing - Certification from Marketing
09.2019 - 08.2020
University Overview
Courses :
- Marketing Fundamentals
- Content Marketing
- E-mail Marketing
- Facebook Marketing
- Google Analytics
- E-commerce
Universitat Autònoma De BarcelonaBarcelona,Spain
Erasmus Program from Political Science
09.2015 - 03.2016
University Overview
Erasmus program
New Bulgarian UnivercitySofia,Bulgaria
Bachelor of Science from Political Science
10.2013 - Current
University Overview
Skills
Jira
Certification
Six Sigma Yellow Belt
Timeline
Go-to-Market Certified - PMA
04-2022
Negotiation Associate
04-2021
Six Sigma Yellow Belt
02-2021
Launch Coordinator
Acronis
11.2020 - Current
SoftUni
Design Fundamentals - Certification from Graphic Design
09.2020 - 08.2021
SoftUni
Digital Marketing - Certification from Marketing
09.2019 - 08.2020
Process and Product Trainer
Concentrix - VF
12.2018 - 04.2019
Team Lead
Advent Group
06.2018 - 11.2018
Logistics Coordinator
OnProcess - Cisco
04.2017 - 12.2017
Customer Support
60k - Sky
07.2016 - 04.2017
Universitat Autònoma De Barcelona
Erasmus Program from Political Science
09.2015 - 03.2016
New Bulgarian Univercity
Bachelor of Science from Political Science
10.2013 - Current
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