Veselina Peneva
Razgrad,
Summary
A detail-oriented professional with proven expertise in Microsoft Office proficiency, team collaboration, and organizational skills. Demonstrates responsibility and accountability in all tasks, ensuring effective time management and task prioritization. Committed to leveraging these competencies to achieve career goals in a dynamic work environment.
Overview
16
16
years of professional experience
Work history
Office assistant
Mizia Glass LTD
Razgrad
2025.07 - 2026.03
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Expedited document processing to enhance office productivity.
- Worked with Zeron V/4, CMR;
Customer service representative
Lazimex EOOD
Razgrad
2025.06 - 2025.07
- Assisted in managing and tracking customer interactions and service requests through TAS software.
- Executed precise data entry tasks to keep customer records and service information updated in company database.
- Handled customer inquiries via email promptly and professionally to maintain high levels of customer satisfaction.
Office assistant
Agrotime
Isperih
2021.03 - 2025.03
- Utilised Microsoft Dynamics NAV ERP for data management support.
- Assisted with daily administrative tasks to promote operational efficiency.
- Translated documents and facilitated meetings in English for effective communication.
- Supported management by preparing essential reports for decision-making.
Customer service representative
MSC Mediterranean Shipping Company
Chicago
2015.05 - 2021.01
- Data entry according to customer’s master instructions and POD requirements;
- Released Bills of Lading after a request from the shipper/FFW;
- Made sure all payments are received;
- Manifest Correctors/ Revisions;
- Reviewed masters/BLs and requested any missing information from the shipper/FFW;
- Developed and maintained relationships with customers;
- Maintained quality results by following export standards, procedures, and regulations.
- Investigated and solved issues with shipments;
- Applied rates, based on container date receival;
- Communicated with overseas agents to get costs and deadline for Change of Destination requests.
- Managed customer inquiries and provided timely assistance via email and phone to ensure high satisfaction;
- Assisted in training new team members to maintain consistent service quality.
- Monitored key performance indicators (KPIs) and generated reports to improve customer service processes.
- Prepared and updated customer service documentation and Standard Operating Procedures (SOPs).
Front desk agent
XSport Fitness
Lakeview
2014.04 - 2017.04
Server
Hofbräuhaus Pittsburgh
Rosemont
2013.06 - 2014.11
Cashier
Corner Bakery Cafe
Glenview
2011.06 - 2013.10
Hostess/Server
Pinstripes
Northbrook
2012.09 - 2013.06
Shift leader
Potbelly Sandwich Works
Northbrook
2010.07 - 2013.02
Education
Associate of Arts (A.A.) - Journalism
City Colleges of Chicago-Wilbur Wright College
Skills
- Microsoft Office proficiency
- Team collaboration
- Organizational skills
- Responsibility and accountability
- Task prioritization
- Effective time management
Languages
English
Fluent
Bulgarian
Fluent
Spanish
Beginner
Timeline
Office assistant
Mizia Glass LTD
2025.07 - 2026.03
Customer service representative
Lazimex EOOD
2025.06 - 2025.07
Office assistant
Agrotime
2021.03 - 2025.03
Customer service representative
MSC Mediterranean Shipping Company
2015.05 - 2021.01
Front desk agent
XSport Fitness
2014.04 - 2017.04
Server
Hofbräuhaus Pittsburgh
2013.06 - 2014.11
Hostess/Server
Pinstripes
2012.09 - 2013.06
Cashier
Corner Bakery Cafe
2011.06 - 2013.10
Shift leader
Potbelly Sandwich Works
2010.07 - 2013.02
Associate of Arts (A.A.) - Journalism
City Colleges of Chicago-Wilbur Wright College