Veselin Bastrev
Sofia
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Support Consultant
Efbet
01.2025 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Proactively identified opportunities for upselling products or services based on individual customer needs, driving revenue growth.
- Actively participated in weekly team meetings to share insights, best practices, and identify areas for improvement within the department.
- Improved customer retention rates by understanding their needs and offering tailored solutions.
Food courier
Takeaway
12.2023 - 11.2024
- Checked food and drink orders for accuracy before leaving restaurant.
- Stored and delivered food while maximising food safety.
- Complied with company policies and food regulations for customer health and safety.
- Received consistently positive customer feedback on delivery times and service levels.
Telephone agent
Vox On
09.2023 - 11.2023
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Made [Number]+ outbound calls to businesses and individuals daily.
- Acted as first point of contact for customer issues and queries.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Bartender
Hotel Kotva Sunny Beach
05.2022 - 09.2023
- Built and maintained displays of spirits, enticing guests to make purchases.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Supported serving staff with fast, accurate beverage preparation.
- Collected, washed and put away glassware between guests.
Bartender
Hotel Kamenec Nesebar
05.2018 - 09.2021
- Welcomed guests with friendly conversation and fun atmosphere.
- Followed food safety and hygiene requirements to protect guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Built and maintained displays of spirits, enticing guests to make purchases.
Receptionist
Hotel Glazne Bansko
11.2017 - 05.2018
- Managed calendars, strategically scheduling appointments to maximise availability.
- Assisted with set up of ID card and access permissions following site security practices.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
Bartender
Hotel deva Sunny Beach
05.2016 - 09.2017
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Input orders into register, calculated bills and collected payments.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Education
Geography
Sofia University
10.2022 -
Skills
- Problem solver
Customer loyalty building
Telephone skills
Education
Current
Languages
3,3
Personal Information
Timeline
Customer Support Consultant
Efbet
01.2025 - Current
Food courier
Takeaway
12.2023 - 11.2024
Telephone agent
Vox On
09.2023 - 11.2023
Geography
Sofia University
10.2022 -
Bartender
Hotel Kotva Sunny Beach
05.2022 - 09.2023
Bartender
Hotel Kamenec Nesebar
05.2018 - 09.2021
Receptionist
Hotel Glazne Bansko
11.2017 - 05.2018
Bartender
Hotel deva Sunny Beach
05.2016 - 09.2017
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