Overview
Work History
Education
Skills
Education
Languages
Personal Information
Timeline
Generic
Veselin Bastrev

Veselin Bastrev

Sofia

Overview

9
9
years of professional experience
2
2
Languages

Work History

Customer Support Consultant

Efbet
01.2025 - Current
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Proactively identified opportunities for upselling products or services based on individual customer needs, driving revenue growth.
  • Actively participated in weekly team meetings to share insights, best practices, and identify areas for improvement within the department.
  • Improved customer retention rates by understanding their needs and offering tailored solutions.

Food courier

Takeaway
12.2023 - 11.2024
  • Checked food and drink orders for accuracy before leaving restaurant.
  • Stored and delivered food while maximising food safety.
  • Complied with company policies and food regulations for customer health and safety.
  • Received consistently positive customer feedback on delivery times and service levels.

Telephone agent

Vox On
09.2023 - 11.2023
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Made [Number]+ outbound calls to businesses and individuals daily.
  • Acted as first point of contact for customer issues and queries.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.

Bartender

Hotel Kotva Sunny Beach
05.2022 - 09.2023
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
  • Supported serving staff with fast, accurate beverage preparation.
  • Collected, washed and put away glassware between guests.

Bartender

Hotel Kamenec Nesebar
05.2018 - 09.2021
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Followed food safety and hygiene requirements to protect guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Built and maintained displays of spirits, enticing guests to make purchases.

Receptionist

Hotel Glazne Bansko
11.2017 - 05.2018
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.

Bartender

Hotel deva Sunny Beach
05.2016 - 09.2017
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Input orders into register, calculated bills and collected payments.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.

Education

Geography

Sofia University
10.2022 -

Skills

    Problem solver

Customer loyalty building

Telephone skills

Education

Current

Languages

3,3

Personal Information

Timeline

Customer Support Consultant

Efbet
01.2025 - Current

Food courier

Takeaway
12.2023 - 11.2024

Telephone agent

Vox On
09.2023 - 11.2023

Geography

Sofia University
10.2022 -

Bartender

Hotel Kotva Sunny Beach
05.2022 - 09.2023

Bartender

Hotel Kamenec Nesebar
05.2018 - 09.2021

Receptionist

Hotel Glazne Bansko
11.2017 - 05.2018

Bartender

Hotel deva Sunny Beach
05.2016 - 09.2017

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Veselin Bastrev