Vesela Vasileva
Product Owner
Sofia
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Well-versed in Agile and Scrum methodologies and principles of product development. Comfortable making key decisions for and with the team to move products efficiently through pre-production and production timelines.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Product Owner
Autofixa
Sofia
12.2021 - Current
- Owned and prioritized product backlog/roadmap, following agreed strategy and vision, using Agile methodology.
- Served as voice of the customer/gathered requirements and collaborate with software developers to create high-impact features.
- Converted project specifications into first-range mockups that would be used by UX to create product.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Identified issues, analyzed information, and proposed solutions to problems.
- Minimized time for development with over 10%.
Junior Product Owner
Storesome
Sofia
09.2020 - 12.2021
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
- Improved efficiency of the platform/product over 15%, by closely communication with the development team.
Business Develpment Manager
AppGreat
Sofia
02.2020 - 08.2020
- Developed effective communication and build long-term trusting relationships with clients and stakeholders.
- Identified client needs and suggest appropriate products/services.
- Presented the company to potential clients and clarify clients needs.
- Planned, organize and oversee day-to-day operations of distribution network and actively participate in improving processes and workflows.
- Used coordination and planning skills to achieve results according to schedule.
- Constantly increased incomes, over 4% on monthly basis.
Hotel General Manager
City Hotel Management
Sofia
05.2018 - 05.2019
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
- Streamlined all processes, budgets, and procurement strategies, leading to 30% incomes increase.
- Provided services efficiently and with high level of accuracy.
- Maintain proactive and open communication channel with internal and external stakeholders.
- Support innovative, collaborative and productive environment for all employees to perform to their best and exceed their potential.
Hotel General Manager
Albena JSCo
Sofia
03.2013 - 09.2018
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly resort audits for review.
- Increased customer service ratings through personable service.
- Managed the Hotel Complex in Resort Top 10.
Restaurant Manager
Albena
Albena Resort
04.2008 - 12.2012
- Followed the purchase of adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed the restaurant to the best-performed in the Resort.
Education
Bachelor of Science - Management And Marketing
New Bulgarian University
Sofia 09.2006 - 05.2010
High School Diploma -
Language High School
Dobritch 09.2001 - 05.2006
Skills
Stakeholder relationship management
Timeline
Product Owner
Autofixa
12.2021 - Current
Junior Product Owner
Storesome
09.2020 - 12.2021
Business Develpment Manager
AppGreat
02.2020 - 08.2020
Hotel General Manager
City Hotel Management
05.2018 - 05.2019
Hotel General Manager
Albena JSCo
03.2013 - 09.2018
Restaurant Manager
Albena
04.2008 - 12.2012
Bachelor of Science - Management And Marketing
New Bulgarian University
09.2006 - 05.2010
High School Diploma -
Language High School
09.2001 - 05.2006
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